Dean revard @RevardOpenText
Contact center executive with #HPWFO SW. We help companies improve customer interactions and engagements across all channels of communications. hpengage.com Texas, USA Joined July 2014-
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Following70
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Retailers better realize all your business just shifted on-line or into the contact center. How about adding agents @BestBuy? On hold for over 45 mins (after being told it would be 15 mins) Trying to buy something!
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This just in! Open Text Qfiniti is available now on AWS Marketplace. #AmazonConnect -- #AWSMarketplace opentext.com/about/press-re…
'You have embarrassed us in the eyes of our children': Navy SEAL who oversaw the Osama bin Laden raid rebukes Trump in stunning opinion column - Business Insider apple.news/A7pDtSLXuS1mtF…
Is your #cctr ready for millennials and Gen-Z? @dr_wfo explains why contact centers need to evolve towards and embrace Workforce Engagement Management. #WEM bit.ly/2GhwgbI
Join us for this live webinar on March 6 where Matt Storm joins Paul Stockford, Chief Analyst of Saddletree Research, to provide insights on enhancing the employee's experience bringing maximum efficiencies through "next-gen" quality monitoring #WFO #cctr bit.ly/2EqlU8v
Are you ready for next-gen QM? Qfiniti can strengthen quality monitoring (QM) methods that drive cross-generational employee engagement. Hear from Saddletree Research's @paulstockford during our live webinar on Wed, Mar 7th. #Qfiniti #cctr bit.ly/2srkjhj
OpenText debut on Gartner Magic Quadrant for Workforce Engagement Management for Qfiniti solution via @OpenText blogs.opentext.com/opentext-debut…
Do you have PCI Compliance locked down in your contact center? See the 17 worst data breaches in recent memory. @CSOonline @OTQfiniti bit.ly/2GxqXW6
Now is the time to re-evaluate your current workforce engagement management strategy and take a hard look at the cloud. @OpenText's @dr_wfo on why 2018 is the year to plan your move to the #cloud. #cctr @CCPipeline #WFO bit.ly/2rUnq10
Speech and desktop #analytics can have profound benefits for your #cctr. Watch this video, featuring @dr_wfo, to find out why you should be implementing them. #WFO bit.ly/2rUE28G
After Flynn plea, Comey goes biblical a.msn.com/01/en-us/BBG1n…
#CX managers need to consider both feedback & interaction data as one unified data set. #VoC @alanjporter #survey bit.ly/2AtC1U8
Using #AI to deliver more personalized customer experience. #CX @B2Community bit.ly/2kdAKdx
How are you framing the #CX work to build customer reliability? @JeanneBliss bit.ly/2maJ2TR
As the #WFO market evolves, will vendors adapt? @dfluss #cctr @CRM bit.ly/2m6KoPr
Open Text Desktop Analytics challenge -One step. One team. One month. @OTQfiniti can help you!#cctr. #WFO bit.ly/2vH1Jhq
Begging for Surveys can hurt your #custserv. Learn how to better utilizes surveys. #cctr bit.ly/2vpDDYt
Can you customize your Surveys? #cctr #custserv bit.ly/2vp1CXM
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