Stacey Oliver-Knappe @CSGurus
My purpose is to serve others by inspiring their greatness: professionally, personally, individually and organizationally. Be awesome! thecustomerservicegurus.com Orlando, Florida Joined September 2013-
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Tourism promotion helps generate $5.5 billion in local tax revenues that our communities use to pay for infrastructure, education, public safety & more. Rep. Plasencia (@CoachP_CHS) put HB 213 on the House Workforce Development & Tourism Subcommittee agenda. #SaveVisitFlorida
Tourism promotion helps generate $5.5 billion in local tax revenues that our communities use to pay for infrastructure, education, public safety & more. Rep. La Rosa (@larosamike) put HB 213 on the House Workforce Development & Tourism Subcommittee agenda. #SaveVisitFlorida
It was an honor to write a guest post for "Letting Go Café." Check it out, "Letting Go of Bad Business Decisions." lettinggocafe.com/2018/10/07/let… lettinggocafe.com/2018/10/07/let…
What's your version of awesome today? #Tuesdaymostproductivedayoftheworkweek
For my Learning and Development connections, I am excited to speak at an upcoming FREE event for our profession. The Learning Assembly will be hosted at UCF’s Rosen College of Hospitality Management on Wednesday, Oct. 24, 2018.... nldmonth.com/learning-assem…
Day 3 of #CustomerServiceWeek2018. How are you celebrating your teams? Curious how this week began? Check this out: nationalcustomerserviceweek.org/about nationalcustomerserviceweek.org/about
It's National Customer Service Week 2018, the annual celebration of amazing customer service employees. Need ideas? Check this out, icmi.com/CSW/Tips-for-C… icmi.com/CSW/Tips-for-C…
Our thoughts are with the people in the USA soon to be affected by Hurricane Florence. Many service centers, airports, and other industries will experience disruptions. Be patient as a customer, and help as you can a human being.
"Enjoy what you do," is my challenge for you this week. I am talking to many reps mystery shopping, and the tone of indifference is astounding. Find the place you enjoy to work, and #benice comes naturally. #whamhaditright #custserv #training #HRD
The Customer Service Gurus celebrated our 6 years in business today with Stacey doing what she loves to do. Her topic, "The Secret to Leading Customer Service Excellence." Thank you for sharing and supporting our journey! #custserv #grateful #beniceberightbehere
It was an honor to speak this morning at the monthly Hospitality Human Resources Association meeting. Stacey's message is, "Developing a Compassionate Workforce," aka how to make compassion the fashion in HR. #speaker #HRD #HHRA #Becompassionate
Saw this bit of inspiration on a note card, "May your work and hope be great." #Mondaymotivation
Are you traveling for summer vacation? What is your biggest apprehension dealing with various customer service professionals when traveling? #custserv #summer2018 #training #beniceberightbehere #beexcellent #HRD
Gurus' Tip: Slow Your Roll Today’s tip is all about speed. However fast or slow you think you are now, trust me, slow it down. #Custserv #Training #HRD #BeNiceBeRightBeHere #BeExcellent Think of it this way.... quora.com/What-does-it-m…
Gurus Tip: Sometimes You Gotta Let Go So how long should a phone conversation last? Depends. If you are investigating a situation, it could take time. TIP: When you know it is going to take more than 5... facebook.com/thecustomerser…
"I just wanted to thank you for the time you took today to present Follow-up Strategies. I found it very informative and offered many useful ideas I can incorporate." - a participant from today's webinar. #gratefultobeofservice #lovemyjob #custserv #training
Reminder, we have a fantastic webinar coming up this afternoon "Easily Ensuring Future Business: Follow Up." This event is sponsored by The Travel Institute. To register, click the link below. facebook.com/thecustomerser…
Looking forward to Saturday's NSA Central Florida! Woo hoo! nsacf.ecwid.com/products/90994…
@billquiseng Thanks, @billquiseng for the retweet. Hope all is well!
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