CX Automation @CXautomation

@TOPBOTS report covers important trends in customer service & experience #CX technology & #automation, such as #bots #chatbots #AI #ML #RPA #analytics cxautomation.net New York, NY Joined June 2017

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CX Automation @CXautomation

7 years ago

Business leaders want to “innovate with AI,” but barriers to successful adoption for most enterprises are organizational, not technical. In this talk from @OReillyAI in SF, CTO @thinkmariya highlights common challenges & possible solutions youtube.com/watch?v=6459DI… #AI #ML

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CX Automation @CXautomation

8 years ago

Want to analyze & scale great #UX for your #bots & #chatbots at scale? Take a look at @chatbase which uses @Google's #machinelearning to do intent recognition, log analysis, and #UX automation bit.ly/2JkYLHo #VA #bot #chatbot #voice

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Marlene Jia @mjia

8 years ago

What's REALLY going on with #Bots, #virtualassistants, and related #AI?! Join me at @dashbot's SuperBot conference for some in-depth coverage and my #realtalk on user acquisition & discovery tactics with my "MARLENE20" discount code: sb2018.dashbot.io/speaker/marlen…

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Matt Bergman @mdbergman36

8 years ago

Many thanks to @thinkmariya for what is likely the best current piece re #MachineLearning and #marketing. Great to read about so many use cases. Still not sure how much readily usable data is prepped or whether firms have progressed in hiring data experts and pairing them w SMEs.

Scott Brinker @chiefmartec

8 years ago

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Scott Brinker @chiefmartec

8 years ago

14 Ways Machine Learning Can Boost Your Marketing mariyayao.com/14-ways-machin… by @thinkmariya #MarTech

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Gillian @zoldesy71047

2 Followers 410 Following I'm 29 and single. DMs are for followers only.

CherryStephen @zb615dV7nn89P

12 Followers 1K Following

Thashi @Thashii1pYl

46 Followers 4K Following

KamaChaucer @5AaHe1f0EJmBV5

94 Followers 7K Following

IT Consultant. I handed out Barry Goldwater election brochures in SF in 1964! MAGA ALL THE WAY! “The righteous are bold as a lion!”Proverbs 28:1 Pres DJ Trump

Philip Anderson @RealPhilip2024

2K Followers 7K Following IT Consultant. I handed out Barry Goldwater election brochures in SF in 1964! MAGA ALL THE WAY! “The righteous are bold as a lion!”Proverbs 28:1 Pres DJ Trump

DoreenChristy @GN6a2It4IbkD5g

71 Followers 7K Following

Raxeet @Raxeet367256

21 Followers 3K Following Creating fun moments !

Canadian Customer Experience Insights and Marketing Research Professional @_Phase5, CXPA member. Views are my own. #CX #MRX #VOC #Insights

Sam Fiorino @Samf_CX_MRX

2K Followers 3K Following Canadian Customer Experience Insights and Marketing Research Professional @_Phase5, CXPA member. Views are my own. #CX #MRX #VOC #Insights

Jennifer @Jennife16894985

143 Followers 6K Following ⁉️🖤 Му namе is Jеnnifеr!❕ Нeгe is mу profilе and mу nакеd рiсs!)) Vote fог me, bаbу:‼️ https://t.co/1NWFMV6ouT

Aashi Bansal @aashi_bansal23

10 Followers 65 Following

Suyati Technologies is a digital-first CX company with a core focus on delivering great customer experiences to accelerate exponential growth.

#FluidCX

Suyati Technologies, ... @suyatitech

3K Followers 4K Following Suyati Technologies is a digital-first CX company with a core focus on delivering great customer experiences to accelerate exponential growth. #FluidCX

CXOBlog @CXOBlog

1K Followers 2K Following Das bisher unabhängige CXOBlog ist jetzt deutschsprachiger Teil von „The Future of Commerce“ (FOC).

Customer Experience Update: insights your peers are reading. We bring together the best content on #CX from the widest variety of industry thought leaders.

CX Update @CXupdate

6K Followers 5K Following Customer Experience Update: insights your peers are reading. We bring together the best content on #CX from the widest variety of industry thought leaders.

Jeroen Machiels @machiels_jeroen

656 Followers 4K Following #customerexperience, #CX, #cloud, #innovation, #change

Home to industry-leading content exploring global customer services trends, ideas and technologies. Powered by Majorel # https://t.co/2Kwxrdj4wk

Future Customer @_FutureCustomer

706 Followers 264 Following Home to industry-leading content exploring global customer services trends, ideas and technologies. Powered by Majorel # https://t.co/2Kwxrdj4wk

The leading community for customer experience and call center professionals. All the resources you need to advance your skills and elevate the customer journey.

CX Network @CX_Network

5K Followers 2K Following The leading community for customer experience and call center professionals. All the resources you need to advance your skills and elevate the customer journey.

Call Centre Revolution, a Call Centre Campaign to stop Call Centre Exploitation. Nucaaw is the first Trade union to fight for Call Centre employees.

Call Centre Revolutio... @NUCAAW

822 Followers 2K Following Call Centre Revolution, a Call Centre Campaign to stop Call Centre Exploitation. Nucaaw is the first Trade union to fight for Call Centre employees.

#ContactCenter #CustServ and #CX Consultant & @Taylor_Reach Top Ranked for #custserv Top 50 #CustServ blog/website Top 15 #customerservice thought leader

Colin Taylor TRG @colinsataylor

9K Followers 4K Following #ContactCenter #CustServ and #CX Consultant & @Taylor_Reach Top Ranked for #custserv Top 50 #CustServ blog/website Top 15 #customerservice thought leader

CX Forums is the next evolution in professional meetings and events for the CX industry created by the producer of CX Talks. #cx #hx #ux #mrx

CX Forums @CxForums

2K Followers 3K Following CX Forums is the next evolution in professional meetings and events for the CX industry created by the producer of CX Talks. #cx #hx #ux #mrx

Marion @RadoslavManjula

135 Followers 2K Following real human being Pro anti negativism

Provide incredible #CustomerService unifying all your #SocialMedia & #Messaging platforms in a single place. 👫 #CustServ 🤖#AI #Chatbots working together!

UniBox @UniBoxSocial

2K Followers 3K Following Provide incredible #CustomerService unifying all your #SocialMedia & #Messaging platforms in a single place. 👫 #CustServ 🤖#AI #Chatbots working together!

Helping Organisations to increase their Revenue by optimisation and digitalisation of Business Operations using my IT-PMO Expertise |Ex-CTS|Ex-RBL|Leadership-II

Anuradha Mudgal(Leade... @anuradhamudgal

557 Followers 4K Following Helping Organisations to increase their Revenue by optimisation and digitalisation of Business Operations using my IT-PMO Expertise |Ex-CTS|Ex-RBL|Leadership-II

@AnalyticsH is Covering latest trends in #CustomerExperience, #Analytics, #BusinessIntelligence, #DigitalAnalytics, #DataScience.

AnalyticsHub @AnalyticsH

117 Followers 370 Following @AnalyticsH is Covering latest trends in #CustomerExperience, #Analytics, #BusinessIntelligence, #DigitalAnalytics, #DataScience.

Social Scientist @HarvardCID @BKCHarvard | Public Policy @MBRSG & @Georgetown | Member @wef Global AI | Founder @NexusFrontier | Chief Economist @micro1_ai

Mark Esposito, PhD @Exp_Mark

55K Followers 12K Following Social Scientist @HarvardCID @BKCHarvard | Public Policy @MBRSG & @Georgetown | Member @wef Global AI | Founder @NexusFrontier | Chief Economist @micro1_ai

SAP High Tech @SAPhightech

12K Followers 5K Following We’ve moved! Our content has a new home for you to engage with the latest industry news @SAP #software #SmartTechnology

#AI + #IoT are the keys to the next generation of smart companies.
We help startups & corporates get ready for #ArtificialIntelligence #InternetOfThings

Axonable @axonable

458 Followers 940 Following #AI + #IoT are the keys to the next generation of smart companies. We help startups & corporates get ready for #ArtificialIntelligence #InternetOfThings

Automation and AI Evangelist | Toddler Mom | Lifelong Learner | Optimist | Partnerships @Quotebeam | Podcast Host @ AutomationLadies | Deal Partner @ganasvc

Nikki H. Gonzales @nikkihallgrims

Age24/F/PTSD/I can not work because I am sick/I want to cure in one year/I would like you to donate treatment and living expenses/ God bless you/Goal7BTC

Maria @snowprincess876

29 Followers 162 Following Age24/F/PTSD/I can not work because I am sick/I want to cure in one year/I would like you to donate treatment and living expenses/ God bless you/Goal7BTC

We invent technologies that transform the places we live, work and play, while supporting the rhythm of our lives & empowering people to do more with less.

Novanta IMS @NovantaIMS

3K Followers 2K Following We invent technologies that transform the places we live, work and play, while supporting the rhythm of our lives & empowering people to do more with less.

Steven B. Williams @steveis1of9

344 Followers 463 Following Product Innovator, Customer Experience Leader, Entrepreneur, and Foodie Father!

Scott Pyle @scottpyle55

7 Followers 32 Following

Invertible.io @invertible_io

421 Followers 1K Following Machine Learning Activated #Startup. #AI Application for #Predictive #Marketers

Rikki Ehlert @rikehler

156 Followers 2K Following Lover of all things fabulous...food, clothes, fashion, home, wine.... J. Hilburn Men's Clothier Style Consultant.

Amanda @amanda_ramsdell

44 Followers 2K Following Is 'BYE' a threat?

di ginger @irelanddn

93 Followers 249 Following Government & Politics MLB Sports NFL College Football

A southern girl that loves offshore fishing and is the brewing manager for a large beer company. Life can't get much better!!

Marisa Game Smith @MarisaGameSmith

22 Followers 712 Following A southern girl that loves offshore fishing and is the brewing manager for a large beer company. Life can't get much better!!

mfana nonkosi @Mfanomncane

168 Followers 5K Following Epitome of a bright mind and good heart💭Nokuthatha imali yamadoda kuyagugisana ngoba they want something in return.

Swati Nahar @swatinahar

494 Followers 2K Following Motherhood from a writer's point of view

lisuliang @lisuliang

13 Followers 1K Following

cetin @kuledoles

6 Followers 1K Following

faruqdanmallam @faruqdanmallam

30 Followers 1K Following

Jane J @sj916kar

1 Followers 2K Following

miguel pedrini @miguel_hp_2002

33 Followers 2K Following

Marvin Simpson @Yesman27

56 Followers 2K Following

Mia Macdonnell Hern @title9r

57 Followers 2K Following wife, mom, advocating for social justice and health.

David Revilla @dvdrevilla

30 Followers 902 Following

Tülay Durmuş İlçi... @tulay_ilcin

34 Followers 218 Following

Diana Acosta @diannaacostta

164 Followers 3K Following Too young for marriage, too old for games, to smart for players.

Renee Hall @renee0803

163 Followers 2K Following Everything happens for a reason

Digital marketing leader specializing in #B2B #leadgen | #fintech #wealthtech #AI #socialmedia #security #physicalsecurity #assetmanagement

Jay Palter @jaypalter

13K Followers 6K Following Digital marketing leader specializing in #B2B #leadgen | #fintech #wealthtech #AI #socialmedia #security #physicalsecurity #assetmanagement

Best practices, ideas, updates from a community of marketers. What else? We make #socialmedia work for B2B marketers. Let's break through the noise together! 😉

Leadtail @Leadtail

7K Followers 2K Following Best practices, ideas, updates from a community of marketers. What else? We make #socialmedia work for B2B marketers. Let's break through the noise together! 😉

TV host, Podcaster, Tech influencer, content creator, Industry Expert w/600K followers, focus on #Enterprise 💻 #Cloud ☁️#5G 📡#AI 🤖#Telecom ☎️ 🔑 #Cybersec

Evan Kirstel #B2B #Te... @EvanKirstel

375K Followers 312K Following TV host, Podcaster, Tech influencer, content creator, Industry Expert w/600K followers, focus on #Enterprise 💻 #Cloud ☁️#5G 📡#AI 🤖#Telecom ☎️ 🔑 #Cybersec

Educating and inspiring people to create, publish and flourish by designing life and business for happiness and fulfillment.

Jeff Bullas @jeffbullas

540K Followers 199K Following Educating and inspiring people to create, publish and flourish by designing life and business for happiness and fulfillment.

@ConstellationR #CEO @DisrupTVShow 2X BestSelling Author @HarvardBiz Keynoter #Futurist Provocateur #EDM #DJ #Foodie #SVLife #TaiwaneseAm🇹🇼🇺🇸

R “Ray” Wang 王�... @rwang0

145K Followers 102K Following @ConstellationR #CEO @DisrupTVShow 2X BestSelling Author @HarvardBiz Keynoter #Futurist Provocateur #EDM #DJ #Foodie #SVLife #TaiwaneseAm🇹🇼🇺🇸

Jay Baer @jaybaer

254K Followers 26K Following Business growth and customer experience author, researcher, advisor. Keynote speaker. Tequila teacher.

Head of Global Innovation, @ServiceNow | 9x Best-Selling Author | Futurist | Keynote Speaker | Digital Anthropologist | Other Socials @BrianSolis | X's are mine

Brian Solis @briansolis

CEO @ThuliumCo | Exploring Human Purpose in an #AI-Driven World | Research Focus | #TechTrends #FutureofAI #AIResearch #AIEthics #EthicalAI | #AIInnovation #AGI

Tamara McCleary @TamaraMcCleary

289K Followers 183K Following CEO @ThuliumCo | Exploring Human Purpose in an #AI-Driven World | Research Focus | #TechTrends #FutureofAI #AIResearch #AIEthics #EthicalAI | #AIInnovation #AGI

Scott Brinker @chiefmartec

43K Followers 9K Following Analyst & Advisor https://t.co/YgyPI5UqdY; Advisor @Dobility, @Workato; Ex-@HubSpot VP Platform Ecosystem; "Godfather of #MarTech" - @AdAge

Rich Bohn, the oldest living independent #CRM analyst!

His first CRM review appeared in January-1985 and his passion for the topic has only grown since then!

Rich Bohn @RichBohn

8K Followers 9K Following Rich Bohn, the oldest living independent #CRM analyst! His first CRM review appeared in January-1985 and his passion for the topic has only grown since then!

Keeping people's activity private across an open and free internet. all views are my own. Previously co-founded Thunder, acquired by @Walmart

Victor Wong @vkw

2K Followers 1K Following Keeping people's activity private across an open and free internet. all views are my own. Previously co-founded Thunder, acquired by @Walmart

Audiense @AudienseCo

174K Followers 68K Following Put consumer segmentation and cultural insights at the centre of your strategy. Subscribe to our newsletter 💌 https://t.co/ILRb1z1No1

Helping to build winning organizations where people are front and center | #culture #employeeexperience #customerexperience

CX Journey™ @CXJourney

13K Followers 7K Following Helping to build winning organizations where people are front and center | #culture #employeeexperience #customerexperience

Customer Service Speaker | Author Common Sense Service | https://t.co/FqZvCqHVUn Customer Experience Guru| #custserv | #custexp | #cx

Teresa Allen @TeresaAllen

JaseClarke_CX @JaseClarke_CX

2K Followers 715 Following eating, sleeping and occasionally breathing all things #CX | #SCFC 🔴⚪️⚽️ | #afol

Peter Lavers @PeterLavers

23K Followers 22K Following All things #B2C & #B2B #CX, #CRM and #CustServ. Ex Rolls-Royce & Bentley, now #influencer and #consultant in #CustExp, #VoC & #insight.

Mary Poppen @Mary__Poppen

925 Followers 525 Following Mom, Wife, Customer Experience Futurist, Fitness Enthusiast

Ben Sutton @bsuttoncx

267 Followers 331 Following Global customer experience and customer development lead @grantthornton. #b2bmarketing #custexp #abm #kam

Head of Customer Success Enablement @Oracle #CustomerSuccess Maven, #Netpromoter Nerd, Adrenaline Junkie, and all around Mischief Maker

Keri Keeling @M1sskaos

635 Followers 540 Following Head of Customer Success Enablement @Oracle #CustomerSuccess Maven, #Netpromoter Nerd, Adrenaline Junkie, and all around Mischief Maker

Katie Christian @KatieKortnie

2K Followers 554 Following 👉🏻Adventurer. Ice Cream Lover. Growth SaaS Consultant. Head of #CustomerSuccess @Calendly and Former VP @SalesLoft.

Erica Bowman @abmmarketer

335 Followers 763 Following #ABM Program Manager @Autodesk

Emily Locker @LockerEmily

226 Followers 926 Following Account Executive @customergauge #CustomerExperience #NPS #Loyalty #CustomerSuccess #Growth #SaaS [email protected]

Dave Blake @davecblake

1K Followers 591 Following Founder/CEO ClientSuccess | customer success leader | Husband | Father of 5 | BYU Football

Customer / Passenger Experience consulting. CCXP and coach for the accreditation. Lucky to have a son with FragileX. English Channel swimmer. Empathyce founder

Jerry Angrave @JerryAngrave

2K Followers 3K Following Customer / Passenger Experience consulting. CCXP and coach for the accreditation. Lucky to have a son with FragileX. English Channel swimmer. Empathyce founder

Ashley Baber @ashleyXbaber

504 Followers 578 Following Vice President of Account Management, Cvent | Sales & Startup Savvy | Event-Tech Expert | Jet-Setter

The best wave gives the best ride. 🌊
Investing in Seed Stage founders who love their customers. Prev. led Customer Success @motive_inc from 1 to 300MM in ARR.

John Gleeson at Succe... @JohnGleeson10

2K Followers 4K Following The best wave gives the best ride. 🌊 Investing in Seed Stage founders who love their customers. Prev. led Customer Success @motive_inc from 1 to 300MM in ARR.

Matt Rosinski @machinatoonist

9K Followers 9K Following Making decisions with the help of machines.

Aaron Thompson @AaronThompsonCS

710 Followers 1K Following Founder/CEO https://t.co/8eTIVsi4ec, CRO @Success_HACKER, #CustomerSuccess #CustomerExperience #Keynote #Speaker

Maranda Dziekonski @marandasays

458 Followers 498 Following Chief Customer Officer at Swiftly, Mentor at GrowthX Academy, Impact USA and Everwise

tomcoscia @tomcoscia

886 Followers 4K Following Have fun. Work hard. Love others. Not necessarily in that order. Customer Success practitioner | Surfer

Gabriel Gheorghiu @ggheorghiu

8K Followers 9K Following Some opinions are my own, some aren't

Katheryn Carnahan @katheryncarn

635 Followers 763 Following President for @1callres, the most respected outsource provider of customer support services. #custserv #cx #cctr

CEO,Professional Speaker,Author and Mentor. Expert in quality management,customer experience and technologies #custtalk #custserv, #processimprovement

Troy White @MrWhiteSaysThis

635 Followers 641 Following CEO,Professional Speaker,Author and Mentor. Expert in quality management,customer experience and technologies #custtalk #custserv, #processimprovement

Industry Director at Frost & Sullivan in contact center, speech tech, digital transformation. Twinmom, Stanford Cardinalmaniac, rower, oenophile

Nancy Jamison @NancyJami

3K Followers 2K Following Industry Director at Frost & Sullivan in contact center, speech tech, digital transformation. Twinmom, Stanford Cardinalmaniac, rower, oenophile

Sue Nabeth Moore @Nabeth_1

483 Followers 539 Following Partnering international companies to define and refine their win-win customer success organizations.

Stephanie Thum, PhD, ... @stephaniethum

23K Followers 19K Following Known for #CX. Now a B-school professor and commissioned book author. Rarely posting on X. Find me on @LinkedIn. 🫶🏼

Scott Zaleski @ScottZaleski

353 Followers 558 Following Director of Growth at Hawke Media. We grow brands through digital marketing strategy and execution.

Speaker, writer, mom of 4, chocoholic, speed Tweeter, Wonder Woman, Marketing, #LongCovid #DoctorWho #womenintech - turning social media monologue into dialogue

Holly Chessman @HollyChessman

6K Followers 5K Following Speaker, writer, mom of 4, chocoholic, speed Tweeter, Wonder Woman, Marketing, #LongCovid #DoctorWho #womenintech - turning social media monologue into dialogue

Building @GoldenhourHQ to defend humanity in B2B marketing — both in the brands we build and the leaders who build them. Former CMO turned founder. Seminarian.

Anthony Kennada @akennada

5K Followers 1K Following Building @GoldenhourHQ to defend humanity in B2B marketing — both in the brands we build and the leaders who build them. Former CMO turned founder. Seminarian.

Heather Arthur @HeatherArthur1

192 Followers 370 Following

Mike Sasaki @reduce_churn

358 Followers 425 Following Vice President, Customer Success #customersuccess anti-social extrovert

Thomas Wieberneit @tw... @twieberneit

9K Followers 8K Following Helping businesses to improve in Digital Transformation, Customer Engagement, Customer Experience, CRM, Innovation

David Perry @davidjp87

596 Followers 1K Following Usually: Dogs, Food, Beer, Tech Lately: mostly political - cuz, look around you.

Finding ways to ease #customer #retention and minimize #churn, with the help of the best in the business. Big fan of funny GIFs #customersuccess

Mark Silver @SuccessFullBlog

339 Followers 580 Following Finding ways to ease #customer #retention and minimize #churn, with the help of the best in the business. Big fan of funny GIFs #customersuccess

Helping SaaS companies increase conversion from trial to paid by optimizing onboarding | Founder @ SaaS Copy | Conversion Copywriter #saas #saasonboarding

Mark Crosling @markcrosling

45K Followers 35K Following Helping SaaS companies increase conversion from trial to paid by optimizing onboarding | Founder @ SaaS Copy | Conversion Copywriter #saas #saasonboarding

Steven Carleton @customermatterz

2K Followers 2K Following Customer Experience and COO executive | #CX & #CustomerJourney Speaker | Passionate about #web3 #tech #ops #custexp #VoC | #CCXP

SuccessCOACHING is reinventing the #CustomerSuccess training experience for CS Leaders, Customer Success Managers, and aspiring CSMs.

SuccessHACKER @success_hacker

5K Followers 4K Following SuccessCOACHING is reinventing the #CustomerSuccess training experience for CS Leaders, Customer Success Managers, and aspiring CSMs.

#SEO, #SMM, #SEM, Hosting, Domain Specialist, Link Builder, Web Developer. Love people, traveling, football, cycling, heavy metal, good food, wine, beer & more.

Zbigniew Iwanczuk @ZIwanczuk

115K Followers 114K Following #SEO, #SMM, #SEM, Hosting, Domain Specialist, Link Builder, Web Developer. Love people, traveling, football, cycling, heavy metal, good food, wine, beer & more.

Bringing you the best minds, ideas, and tools in B2B Digital Marketing #digitalmarketing #marketing #entrepreneur | Host @jimrembach

B2B Digital Marketer @b2bdmpodcast

22K Followers 23K Following Bringing you the best minds, ideas, and tools in B2B Digital Marketing #digitalmarketing #marketing #entrepreneur | Host @jimrembach