Katheryn Carnahan @katheryncarn
President for @1callres, the most respected outsource provider of customer support services. #custserv #cx #cctr gofcr.com Eugene, OR Joined February 2011-
Tweets143
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Followers636
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Following763
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Likes83
Stay Nimble with “A La Carte” Customer Service Solutions gofcr.com/a-la-carte-cus… via @1callres #custserv #cctr #cx
5 Ways Leaders Can Inspire a Culture of Service - Characterstics contact centers need to develop a winning culture icmi.com/Resources/Cult… via @CallCenterICMI #custserv #cctr #cx #culture
Need help bouncing back from a difficult customer or situation? Here's an interesting idea from @jtwatkin gofcr.com/write-down-tha… #custserv #cctr #emotionalintelligence
Are You Using Your Resources? gofcr.com/are-you-using-… by @jtwatkin #custserv #cx #leadership
5 Ways Support Teams Use Slack to Improve Communication gofcr.com/5-ways-support… by @jtwatkin #custserv #slack #communication #business #cctr
7 Tips for Keeping @slack Organized gofcr.com/7-tips-for-kee… #custserv #cctr by @jtwatkin
The Top 3 Lessons I Learned in 2017 gofcr.com/the-top-3-less… via @jtwatkin #custserv #cctr #ai #quality #mindfulness
Great piece by @jtwatkin. #HappyThanksgiving from all of us here @1callres!
Great piece by @jtwatkin. #HappyThanksgiving from all of us here @1callres!
How To Get More Customers To Take Your Surveys hyken.com/customer-exper… via @Hyken #custserv #cx
Customer Service Tip: The Power of Observation - Shep Hyken - hyken.com/customer-care/… #custserv @Hyken
@jtwatkin provides 4 Tips To Avoid Customer Service Mistakes. Take a read! gofcr.com/4-tips-to-avoi… #CustServ #custexp #CustomerService
Incentive Programs for Service Agents: A Pre-Implementation Checklist by @jtwatkin customerthink.com/incentive-prog… via @customerthink #custserv
A Customer #JourneyMapping Epiphany from the Restroom gofcr.com/a-customer-jou… #cx via @1callres
The Fundamentals of Quality Calibration gofcr.com/the-fundamenta… via @1callres #custserv #quality
More Like Guidelines Than Actual Rules gofcr.com/more-like-guid… #custserv #cx via @1callres
@jtwatkin provides 3 insights from "Winning At Social Customer Care" by @dgingiss. Take a read! gofcr.com/3-insights-fro… #custserv #custexp
The Power of a Personal Handwritten Note - Shep Hyken - hyken.com/internal-custo… via @Hyken #custserv
Should You Build Or Outsource Your Customer Service Operations? We have answers. gofcr.com/fcr-case-study… #custserv #custexp #outsourcing
Congratulations to FCR's @RuthMcCullen, our new VP of Operational Excellence! gofcr.com/fcr-promotes-r… #custserv #custexp #customerservice

Nate Brown @CXAccelerator
11K Followers 9K Following Head of Education and Enablement at Metric Sherpa. Founder of #CX Accelerator. #CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️
Jenny Dempsey @jennysuedempsey
8K Followers 7K Following Customer Experience & Community Management Freelancer | Udemy Teacher | Speaker | Writer | Furniture Flipper | Dog Lover
Jeremy Watkin @jtwatkin
19K Followers 16K Following Bringing people and technology together to deliver AWESOME customer experiences. Director of #Custserv and #CX @NumberBarn. #running #flyfishing #CXQOTD #cctr
Jeff Toister @toister
7K Followers 1K Following The Service Culture Guide | I help leaders build customer-focused cultures.
LeslieO @LeslieO
6K Followers 5K Following Leslie O'Flahavan: E-WRITE honcho. Plain language advocate. Writing teacher: @LI_Learning, web content, email, chat, social media. Mentor. Writer. Reader.
Jacob Shields @jacobshields20
2K Followers 2K Following Father, #Veteran / #ICMITop25 - Thought Leader / #custserv #cx #customerexperience
Ben Motteram 🇦🇺 @CXpert
11K Followers 7K Following I work with leaders to transform organisations into ones that are loved by employees and customers.
Roy Atkinson @RoyAtkinson
16K Followers 10K Following Business Advisor | Industry Analyst | Writer | CEO #CX #tech #ITSM Podcast: Reach Your Do Point® https://t.co/jv9vs2PngD
Steve DiGioia @SteveDiGioia
3K Followers 3K Following Retired Customer Service Crusader & Author, 20+ yr Hotel Guy. Voted a 6-time "World's Top 30 Customer Experience Professional".
Oogioovkou @Oogioovkou2365
15 Followers 2K Following
Toucaw @Toucaw9352
23 Followers 2K Following
Swexel @Swexel78499
70 Followers 3K Following
LAYearn @YearnLa84605
48 Followers 4K Following
Seemen @Seemen944699
22 Followers 1K Following
Loolloo @Loolloo515318
12 Followers 2K Following
Pascal Leclerc @paslec1913
135 Followers 477 Following Director, Genesys Cloud Solutions and Co-Founder at nGUVU. Proud Father, Real estate entrepreneur.
PowerHouseConsulting @PowerHouse603
414 Followers 762 Following Management consulting experts in #ContactCenters, #Tech & optimizing the #CustomerExperience. We simplify complex business processes. #CCTR #CustServ #CX
Lee Pickard @LeePickardCX
283 Followers 759 Following Customer Obsessed. Infinitely Inquisitive. Fascinated by potential...human and technological 🏴#CX #CustExp
Francisco Miller @Francis26635585
15 Followers 256 Following I’m a well presented person, I have a strong professional, diplomatic and cordial personality. I get along with fellow workers.
Avaya @Avaya
37K Followers 5K Following Avaya cares about connection: we help global organizations transform contact centers from a surface-level interaction tool to a center for customer connection.
Zuora @Zuora
19K Followers 10K Following Zuora helps people subscribe to modern ways of doing business - ways that are better for people, companies and the planet.
Giva @Giva_Inc
431 Followers 336 Following Founded in 1999, Giva was among the first to provide a suite of #helpdesk and #customerservice/#callcenter #cloud applications, & is also #HIPAA compliant!
Inquir @Inquir9
150 Followers 651 Following Direct Web Lead Generation | Home Services Leads | Walk-in Tubs | Showers | Windows | Roofing | Gutters | More #leadgeneration #TCPA #compliance
MatchMaximizer @MatchMaximizer
120 Followers 571 Following All-in-one contact center solution for scripting, scoring&more. Every aspect of #LeadGen: Managed. Measured. Maximized. Formerly @EduMaximizer #TCPA #Compliance
Jacqueline @jacquiam78
7 Followers 38 Following
Squelch @SquelchIO
743 Followers 836 Following Squelch is the whip-smart, lightning-fast super-sidekick designed specifically for customer support and success heroes. You think it, we find it.
Elevēo @myeleveo
1K Followers 730 Following Elevēo provides effective, simplified, cloud-native hosted & on-premise software solutions for complex contact center problems. Powered by ZOOM International
Hill Stewart @HillStewart1
31 Followers 562 Following
swivl.ai @TrySwivl
451 Followers 2K Following The Self Storage Automation Platform 🏢 🚚 The only conversational AI platform for Self Storage
Yes, and! Service �... @yesandservice
102 Followers 134 Following Using improv theater to improve customer service training since 2014. 📞🎭 #cctr #custserv #custexp A project by @evenwatson
Wayne Bevan @waynebevan
696 Followers 2K Following It's all about the experience. The Customers Experience! All views expressed are my own and not of the company I work for.
Benson Mukandiwa @BMukandiwa
571 Followers 1K Following Chartered Manager CMgr FIML | Business Analyst | Author | Customer Service & CX Consultant Consumer Psychologist | Research Fellow |
James Dodkins @JDODKINS
3K Followers 2K Following Customer Experience Rockstar 🤘 | CX Evangelist @ PEGA 🦄 | Self appointed 'Chief Content Officer' 🎥 | International Keynote Speaker 🌍 |
Anda Popescu @PopescuAnda1
2K Followers 4K Following Subject Matter Expert, Contact Center, Banking@Genpact, Psychology, Technology, Innovation
Callzilla @Callzilla
482 Followers 232 Following The contact center named 🥇2017 Best Outsourcing Provider by @callcenterICMI. See https://t.co/M4DVvJc4hj. #custserv #callcenter #cctr #cx #ICMItop50
Cust Contact Central @Cust_Contact
2K Followers 1K Following Brought to you by Aggregage and CCNG. Insights your #cctr peers are reading. The best #custserv content from the widest variety of industry thought leaders.
Cat Lim @CatTalksMedia
372 Followers 354 Following UoT BBA / MBA. Digital Marketer, Published Researcher, Higher Ed Adovcate
Kathleen Peterson @KMP603
559 Followers 513 Following Founder/CVO @PowerHouse603 Int'll Keynote Speaker #ContactCenter #CCTR #CX Expert Author 📚Backstage at the #CustomerExperience Tweets are my own
Pat Perdue's Podcast ... @CustExpPodcast
8K Followers 9K Following ICMI Top 50 #custserv influencer. #Podcasts for a Better World Available everywhere.
RapportBoost @RapportBoost
1K Followers 2K Following Boost live chat sales by communicating more effectively with your customers.
Bobby Abedeen @BobbyAbedeen
1K Followers 5K Following Thinking #ContactCenter? Think @bobbyabedeen and @AWScloud! #Cloud #CCaaS #CX *Civilitary #SpecialForces *9 marathons *#EscapeToTheLegion *#Family
Jeroen Machiels @machiels_jeroen
657 Followers 4K Following #customerexperience, #CX, #cloud, #innovation, #change
Tommy Birk Author @TommyBirkAuthor
71K Followers 66K Following Writer & Business Lawyer in Jasper. Work Hard Play Hard. Author, Zero God & Beneath The Rock.
MindTouch @MindTouch
5K Followers 2K Following MindTouch is a leading provider of enterprise-grade, AI-powered knowledge management solutions in customer self-service and agent assistance.
Allan Lloyds CEM @ALCustExp
399 Followers 1K Following @Allanlloyds events provide superior business intelligence to clients delivered by senior experts across #CEM industry verticals.
Sutrishna Saha @SutrishnaSaha
57 Followers 403 Following
Saleem @SaleemGash
2K Followers 5K Following Customer Service Excellence #Help#ContactCentreOperations #RealMadrid#Fan
Huw Williams @Realcustomerexp
259 Followers 542 Following Driving CX innovation and digital transformation for global brands. 20+ years leading CX operations and global management consulting roles
Beck Roemen @BeckyRoemen
2K Followers 2K Following #Founder of @RedeHealth, #startup enthusiast, #mentalhealth advocate, passionate about #healthcare #innovation & all things #digitalhealth.
DeskMoz @DeskMoz
499 Followers 4K Following DeskMoz provides 24x7 Live Chat Operators for your Website. Lead Generation & Live Chat Support. Try your 10 days free trial. #CX #leadgeneration #custserv
KCC @kccnl
406 Followers 925 Following KlantContactCentrum | Klantcontact | Klantenservice | Customer Contact | Customer Service | Customer Care | overheidincontact | KCC 2.0 innovation
Nate Brown @CXAccelerator
11K Followers 9K Following Head of Education and Enablement at Metric Sherpa. Founder of #CX Accelerator. #CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️
Jenny Dempsey @jennysuedempsey
8K Followers 7K Following Customer Experience & Community Management Freelancer | Udemy Teacher | Speaker | Writer | Furniture Flipper | Dog Lover
Jeremy Watkin @jtwatkin
19K Followers 16K Following Bringing people and technology together to deliver AWESOME customer experiences. Director of #Custserv and #CX @NumberBarn. #running #flyfishing #CXQOTD #cctr
Jeff Toister @toister
7K Followers 1K Following The Service Culture Guide | I help leaders build customer-focused cultures.
LeslieO @LeslieO
6K Followers 5K Following Leslie O'Flahavan: E-WRITE honcho. Plain language advocate. Writing teacher: @LI_Learning, web content, email, chat, social media. Mentor. Writer. Reader.
Shep Hyken @Hyken
106K Followers 13K Following Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
Jacob Shields @jacobshields20
2K Followers 2K Following Father, #Veteran / #ICMITop25 - Thought Leader / #custserv #cx #customerexperience
Bill Quiseng @billquiseng
25K Followers 606 Following Award-winning #CustomerService expert, keynote speaker. Follow me for #custserv #custexp #cx https://t.co/9N4XMlceeQ https://t.co/ONsxerWbDu…
Ben Motteram 🇦🇺 @CXpert
11K Followers 7K Following I work with leaders to transform organisations into ones that are loved by employees and customers.
Roy Atkinson @RoyAtkinson
16K Followers 10K Following Business Advisor | Industry Analyst | Writer | CEO #CX #tech #ITSM Podcast: Reach Your Do Point® https://t.co/jv9vs2PngD
Morgan @morgan_griffith
469 Followers 192 Following California bred. Tulane educated. Integrity over everything.
stacybias @fatfeistyfemme
95 Followers 1 Following Stacy Bias. This account not currently in use. Please follow @fatfeistyfemme instead.
Suhesh KS @suhesh
4K Followers 5K Following CoFounder and CEO Nixtree | #Linux Server Security | #CyberSecurity | #Scripting #AWS #Cloud Consultant - Looking for business collaboration.
CASSY.IO @CassyIO_FR
900 Followers 1K Following Nous proposons des solutions de #Sourcing et de #JobMatching, basées sur une Intelligence Artificielle éthique, au service d’un #recrutement éthique. #IA #RH
Aerial Kent @Aerial_Kent
184 Followers 1K Following Kent's Premier Provider of Aerial Photo & Videography, 3D Mapping and much more! Call our team: 0845 388 5368 for more information or visit https://t.co/96LsW1E1l8
Enghouse Interactive @EnghouseInterac
2K Followers 3K Following Enghouse Interactive delivers global interaction management solutions from Arc Solutions, CosmoCom, Datapulse, Syntellect, Telrex, Trio & Zeacom.
Rafał Jot @Manage_Changes
400 Followers 757 Following Change Management for Customer Success, Support, Satisfaction and Retention. People, Operations and Technology #CX #CustServ #CustExp #CSAT
MyCustomer @MyCustomer
13K Followers 5K Following The world's leading resource for customer experience and service professionals
Small Business Press @SMBPress
18K Followers 13K Following #SmallBusiness #Marketing #Sales and #WordPress Resources: Tools, Tips, Tutorials #Smallbiz #SMB 🔥⚡🚀 curated by @JamesChai
Customer Touch Point @CustomerTP
1K Followers 1K Following We're here to help #CXLeaders to deliver effortless #customerexperiences with our people-first CX services and technologies.
Lauren @LaurenE_Lombard
491 Followers 522 Following Passion for people & life! Corporate Trainer & Leader; Specialist in #custserv, #cx, #cctr, #engagement & #culture. #NPS certified. ICMI’s Top 50 #ThoughtLeader
CX_EXPERTS @cx_experts
841 Followers 933 Following #CustomerExperience and #ContactCenter #technology expertise, trends and best practices.
Tony Medrano @TMedrano2
577 Followers 977 Following Tech Executive & Entrepreneur. Ironman 2019 Finisher. https://t.co/VkjurYh9V9
Contact Center Pipeli... @CCPipeline
2K Followers 990 Following The leading destination for contact center professionals. Visit our blog, (https://t.co/pAoiOdQqXO) or subscribe to the magazine, (https://t.co/ZDf14edYSq)
Pat Perdue @PatPerdue
18K Followers 14K Following Founder/CEO | Top 50 #Custserv Influencer | Forbes contributer | Podcast host & creator | Executive and Corporate Branding
Natasha Hoke @natasha_hoke
62 Followers 432 Following
ATHENA International @ATHENAleaders
2K Followers 2K Following Empowering women leaders from the classroom to the boardroom. Develop. Support. Honor. #ATHENAleaders #ATHENAaward
Foster Dykes @fosterdykes
272 Followers 1K Following Engineer🤣. Rig Specialist. Motivational Speaker🥇 Football lover⚽️
Aseem Badshah @aseemb
60K Followers 61K Following
ASDN cybernetics @infoASDN
59 Followers 999 Following ASDN CYBERNETICS PVT. LTD. is an online portal for providing various services like Development (Software, Application, Website), Security (WebAudit (ISO 27001:2
Upland Panviva @Panviva
1K Followers 289 Following Panviva combines the power of AI with the trust of compliant knowledge to exceed your customer’s expectations.👨💻
Revista Gallaretas @GallaretasRev
15K Followers 13K Following La Revista de Nordelta. Comunidad y tendencia.
Sameer Raje @sameraje
2K Followers 1K Following Leader & Coach. Doctor of Resilience and Adaptability. Strategy & Operations Wizard. Country Manager Zoom India & SAARC.
Upstream Works @Upstream_Works
679 Followers 530 Following Providing best-in-class #Omnichannel #ContactCenter #Software to improve #CX and increase agent success // @Cisco Preferred Solution Partner
Blueworx @GoBlueworx
288 Followers 1K Following Blueworx is an Interactive Voice Platform designed to deliver the highest level of performance, security, reliability and scalability.
iAdvize @iadvize
7K Followers 8K Following iAdvize is a conversational commerce pioneer and the leader in trusted generative AI for e-commerce 🚀
Query Fusion @QueryFusion
636 Followers 3K Following Fusion is the Query sandbox where ideas are generated, innovation happens, and new products, services and companies emerge.
CustomersFirst Now @CustomersFirstN
2K Followers 3K Following Best-in-class analytics, experts and technology to improve Customer Delight for B2B and B2C #CX #CustomerExperience #JourneyMap #Surveys #CXoptimization
MyHub Intranet Soluti... @MyHubIntranet
12K Followers 11K Following MyHub, easy to use cloud-based #intranet software that helps businesses #communicate & #collaborate. Social functionality including instant messaging & forums.
Russel Lolacher - Rel... @RussLoL
6K Followers 4K Following Host of Relationships at Work Podcast - the leadership mindset guide to creating a workplace we love. Speaker. Learner. 4x ICMI thought leader in CX.
TrinityHCJobs @TrinityHCJobs
476 Followers 2K Following Training provider & recruiter helping UK #carers make a difference every day. Follow us for care job news, tips & advice. Apply today! #Homecare @TrinityCareUK
KOVA Corp @KOVACorp
563 Followers 1K Following KOVA Corp is a leading voice in the communications industry with solutions for public safety, customer service, and workforce optimization.
Debi Specht Mongan @DebiMongan
627 Followers 492 Following #JustBreathe #Custserv Call Center Manager, #ostimate, mama bear, big sis and all around great gal.
Field Locker Research @fieldlocker
988 Followers 538 Following Introducing our new brand… | Previously: Teamsearch | Industry-leading data collection and fieldwork agency | MRS Company Partner
Eric Rodgers @ericfrodgers
74K Followers 41K Following Top 30 Under 30, 2x Google Search Excellence Awards. Obsessed with #MarTech & #BigData. Loving & Fueling Digital Disruption. Founder @StackProsinc & @DRVNIntel!
marky_brown @marky_brown
3K Followers 4K Following Learning & Development specialist and Gallup Certified Strengths Coach - helping you and your people learn the business sales and management essentials.
Katie Mares @hellokatiemares
759 Followers 569 Following Best-Selling Author of CustomHER Experience | KeynoteSpeaker | Mom to twins & a perfect little lady l I am a shoe-obsessed yoga lover
Provide Support Live ... @provide_support
4K Followers 3K Following #LiveChat and Real-Time Visitor Monitoring software for websites. Easy and efficient way to connect with your customers. #CustomerService #custexp
MeetingRooms at MCVC @Meetings_atMCVC
463 Followers 2K Following Manchester Cathedral Visitor centre offer a great working environment, natural lighting, with beautiful views of Medieval M/CR #conferences #meetings #courses.
Shai Berger @shaiberger
3K Followers 4K Following Sr. Director at Verint. Formerly CEO/co-founder of Fonolo (sold to VRNT) and Streamcheck (sold to KEYN).
Sally J Kane @sallyjkane
5K Followers 3K Following Voice of Customer Information Management & Process Excellence - delivering enterprise feedback management systems that transform the customer experience, PMP 🍀
Arpana Sharma @Arpana_Sharma
518 Followers 519 Following #OmniChannel #ContactCenter #cctr #CustServ #CEM expert @Genpact. Help organizations drive #CX, #retention and #revenue! Pluviophile| Cynophile
MHcommunicate #Mastod... @MHcommunicate
24K Followers 15K Following Michael: University👨🏫 https://t.co/mRXazgl3iF. HeadOfMA/PR.🧑💻DigitalStrategist. #AI #VR #CyberSec #Tech #UX #DigitalTransformation #IoT - ❤️🇦🇺🇪🇺🌎 AI 🤖
Mark Chartrand @MarKKserve
85 Followers 171 Following Inbound/Outbound Contact Center - Helping Business Increases Sales
Andrea Rose Johnson @Andrea_RoseJ
10K Followers 40 Following Faith. Family. Sustainable fashion advocate. Wordsmith. Humanist at heart. Aesthete. Art is therapy. Anthophile. Dreamer. Daniel 12:3