Cat Lim @CatTalksMedia

UoT BBA / MBA. Digital Marketer, Published Researcher, Higher Ed Adovcate Joined June 2016

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Cat Lim @CatTalksMedia

2 years ago

From one marketer to another, you should let your Ads person know that the link on your Google Ads is broken, it goes to a 404, not the best user experience. Here’s the url: kick.com/categories/gam…, I searched “Kick streaming” for this ad @KickStreaming

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Jeremy Watkin @jtwatkin

6 years ago

My latest column on @customerthink: "6 Questions to Answer Before Your #ContactCenter Agents #WorkFromHome" customerthink.com/6-questions-to… #remotework #cx #cctr #custserv

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Ben Motteram 🇦🇺 @CXpert

6 years ago

Right now your customers need you more than ever to be focusing on their needs. #custexp #CX

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Cat Lim @CatTalksMedia

6 years ago

I hope that everybody is staying safe and healthy during this difficult time! My heart goes out to all those on the front lines ❤️ #COVIDbc

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Murphy Fraser @murphyjfraser

6 years ago

Praise be for #IVR systems that have a callback option. And let us all say a thankful prayer for the #contactcenter agents who work for airlines/hospitality/vacation centers during this #coronavirus time! 🙏🏻

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Jeff Toister @toister

6 years ago

Why I'm Finally Releasing The Service Culture Handbook on Audible goo.gl/fb/FGMuRG #custserv

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Susan Hash @susanhash

6 years ago

Is your company swept away w/latest tech buzzwords or focusing on those that improve #CX? #Custserv needs a seat at the table - at both exec level & agent - to promote honest conversations abt tech & its purpose, says @arvatousa's Fara Haron ow.ly/vrSr30lEAky #cctr

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John Hughes @Cexhelp

6 years ago

#custexp #tipoftheday Are your People and Culture as important as your financials? If not, they should be! Recognise and reward the your teams, Develop and train your people #CX #cex @icxi @CSN_SocialMedia

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Shep Hyken @Hyken

6 years ago

There are people who love to deal with other people’s problems. They have the personality to calm the most anxious – and angry – customers. Getting the right people in the right job is crucial to that 100% satisfaction rating.

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Shep Hyken @Hyken

6 years ago

Leadership must establish a vision for customer service and the customer experience (CX). The vision must permeate the organization, not just the front line, and ultimately be felt by the customer.