Dennis Wakabayashi @globalvoiceofcx
The Global Voice of CX 🌍 | Host of "CX Update" & "CX In the Wild" 🎥 | Content Creator 🚀 | World Traveler ✈️ | 🎙️ Keynote Speaker denniswakabayashi.com USA Joined October 2009-
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Effective CX requires more than intuition; it demands ongoing empathy and strategic engagement at every touchpoint. #CXLeadership #CustomerEngagement #StrategicCX
Safeguard digital privacy and customer trust with expert outsourcing. Protect at hubs.ly/Q02vjPsK0 #DigitalPrivacy #CustomerTrust @op360official
Optimize contact center performance with Humach's cloud solutions for scalability. Move to the cloud at hubs.ly/Q02vjPrM0 @HumachKnowsCX #CloudSolutions #ContactCenter
The essence of customer experience isn't merely transactional—it's about making genuine connections that bring smiles and satisfaction. #CustomerExperience #BusinessHumanity #BrandReputation
Transparency in performance fosters excellence. Explore Qeval's scorecards at hubs.ly/Q02vjT-G0 #PerformanceMetrics #ServiceAccountability @EtechGS
AI-powered centers' adoption across industries highlights technology's role in modernizing interactions. Discover scope at hubs.ly/Q02vjPsy0 #ModernizingInteractions #AIPower @RingCentral
SMEs can leverage outsourcing for growth & innovation. Explore how at hubs.ly/Q02vjLXL0 #SMEGrowth #OutsourcingBenefits @op360official
The heart of global business lies in empathy. Cultivating understanding across cultures enhances not only relationships but also economic success. #EmpathyMatters #GlobalCulture #CX #BusinessStrategy
Personalize CX with data-driven insights from Humach. Create memorable interactions at hubs.ly/Q02vjXgt0 @HumachKnowsCX #CustomerExperience #DataDriven
Continuous improvement is key to excellence. Navigate the journey with Qeval. Advance with confidence at hubs.ly/Q02vjL8V0 #ContinuousImprovement #ServiceExcellence @EtechGS
Innovation in CX isn’t just about technology—it’s about how effectively we can make our customers feel understood and valued. #CXInnovation #CustomerValue #TechForGood
Leaders in customer experience think beyond the immediate sale—they craft memories that lead to lasting relationships. #CXLoyalty #CustomerMemories #BusinessGrowth
Tech expansion with multilingual support bridges gaps, ensuring personalized customer experiences. Dive into expansion at hubs.ly/Q02t0cy-0 #TechExpansion #MultilingualSupport @RingCentral
Maintain human connection in digital transformation for brand differentiation. Discover how at op360.com #HumanConnection #DigitalTransformation @op360official
Navigating the complexities of customer expectations requires a blend of analytical insight and human intuition. #CustomerInsights #CX #DataDriven
Enhance service satisfaction with reduced response times by Humach. Improve at hubs.ly/Q02t06TW0 @HumachKnowsCX #CustomerService #ResponseTime
Building trust with customers transcends mere transactions—it’s about embedding your brand into their lives with integrity and care. #TrustInBusiness #CustomerIntimacy #BrandLoyalty
Every detail matters in customer service. Master compliance & satisfaction with Qeval. Elevate your service at hubs.ly/Q02s_-5V0 #ServiceMonitoring #AttentionToDetail @EtechGS
CRM integration signifies a data-driven shift in customer service, enhancing interactions. See impact at hubs.ly/Q02v9B7H0 #DataDriven #CRMIntegration @RingCentral
Integrate sustainability into business practices with outsourcing. Learn how at hubs.ly/Q02v9whB0 #Sustainability #GreenBusiness @op360official
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Has the word “innovative” lost it’s meaning in marketing?
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In conversation: Zendesk CTO explains how AI is changing customer services as we know it #Genesis #HX #HumanExperience #Web3 #aiops #aiethics #TrustedAI #ResponsibleAI #LLMs #GenAI #DAOs #NFTs #Metaverse #CX #EX #CustServ verdict.co.uk/features/in-co…
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I truly believe humanity 👶👧🧒 is at a fork 🔱a pivotal point 🛣️ that might exponentially increase the probability of vastly different, alternate futures and realities. These next 5 years- It’s (still) in our power, in humanity’s will, to influence a (this) utopian 🦄 🌈 future.…
I truly believe humanity 👶👧🧒 is at a fork 🔱a pivotal point 🛣️ that might exponentially increase the probability of vastly different, alternate futures and realities. These next 5 years- It’s (still) in our power, in humanity’s will, to influence a (this) utopian 🦄 🌈 future.…
I truly believe humanity 👶👧🧒 is at a fork 🔱a pivotal point 🛣️ that might exponentially increase the probability of vastly different, alternate futures and realities. These next 5 years- It’s (still) in our power, in humanity’s will, to influence a (this) utopian 🦄 🌈 future.…
S2E3 of @thearbshow123 #top5 tips for a superior CX with guest @globalvoiceofcx youtu.be/ZdznegS2S40?si…
"There are great technologies here that are enabling agents and businesses to be smarter about the way they scale their experiences... @CustContactWeek represents a new era in #CX." See @globalvoiceofcx's experience at #CCWNashville here: bit.ly/42F5wx1 #theCMPway
@globalvoiceofcx My sister-in-law has a smart home, it does my head in. You have to repeat yourself, they've given everything bloody nickname so if you don't know something's name, you can't operate it. It's infuriating.
@globalvoiceofcx Whenever I can unsub in a click, I spend a second looking for the "Yes, I'm sure" button because I'm so conditioned to do so.
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