OpenMethods @OpenMethods

Centralize, Streamline, & Secure Customer Interactions and Business Processes. openmethods.com Kansas City & Los Angeles Joined March 2009

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OpenMethods @OpenMethods

3 years ago

Does CX *really* impact your bottom line? We took a look at some CX trends to see if it's much ado about nothing, or revenue-driving table-stakes. openmethods.com/blog/cx-the-ne… #customerexperience #revenue #cx

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OpenMethods @OpenMethods

3 years ago

Great CX is top of mind for most brands. But in a world full of data, what metrics help you tell the best CX story? Our latest blog post talks about the top CX metrics to track in the contact center, and how each one impacts customer perception. openmethods.com/blog/five-cx-m…

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OpenMethods @OpenMethods

3 years ago

Great CX thrives, even when shipping and logistics disruptions impact you and your customers. PopFlow connects all your third-party applications so your agents can provide up-to-the-second updates for any order inquiry. Learn more here: openmethods.com/wismo/

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OpenMethods @OpenMethods

3 years ago

Multiple apps? Repetitive tasks? Decreased effectiveness? If these sound like problems your brand is facing, then process automation may be your solution. Our latest post analyzes 3 key benefits of introducing process automation tools. openmethods.com/blog/three-way…

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OpenMethods @OpenMethods

3 years ago

ICYMI: OpenMethods CEO Gerrit Lydecker and Oracle Director of Product Strategy Daniel Foppen discussed the evolution of the service agent role and the rise of omnichannel. openmethods.com/blog/automate-…

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OpenMethods @OpenMethods

3 years ago

Effortless interactions are a top level priority for many brands…but one that is often derailed by communication silos and friction points. We explore solutions to these pitfalls in our latest blog post - Make CX Effort Easy! openmethods.com/blog/you-can-m…

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OpenMethods @OpenMethods

3 years ago

Omnichannel has been a buzzword for awhile, but what does it really mean? - and is there a benefit to it? Our True Omnichannel blog post dissects the nuance of omnichannel, and its impact on CX. openmethods.com/blog/true-omni…

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OpenMethods @OpenMethods

4 years ago

Looking for an easier way to provide order updates to customers? One that doesn’t require a different application for each piece of info? Our latest Where’s My Order? blog post discusses how PopFlow connects applications into streamlined workflows. openmethods.com/blog/wheres-my…

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OpenMethods @OpenMethods

4 years ago

I just uploaded “AWS login process” to #Vimeo: vimeo.com/686519177

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OpenMethods @OpenMethods

4 years ago

I just uploaded “AWS newcall” to #Vimeo: vimeo.com/686518963

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OpenMethods @OpenMethods

4 years ago

I just uploaded “AWS new email” to #Vimeo: vimeo.com/686518707

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OpenMethods @OpenMethods

4 years ago

I just uploaded “AWS new email” to #Vimeo: vimeo.com/686518320

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OpenMethods @OpenMethods

4 years ago

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OpenMethods @OpenMethods

4 years ago

Happy Thanksgiving!

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OpenMethods @OpenMethods

4 years ago

Finalist for the Markies Visionary Award! Thank you to the OpenMethods team and clients for the hard work to achieve this nomination. We love supporting our clients in their pursuit of world-class CX. Congratulations to the other nominees for their great work and achievements!