Simplified CX @SimplifiedCX
We share insights on how you can grow your business by improving the experience of every stakeholder in the customer journey. youtube.com/@Simplified_CX California Joined November 2015-
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AI will make CX faster and smarter. But speed and smarts don’t create loyalty. Your customer's trust in your decisions — and the AI you deploy — does. 💯
AI will make CX faster and smarter. But speed and smarts don’t create loyalty. Your customer's trust in your decisions — and the AI you deploy — does. 💯
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Simplified CX retweeted
McKinsey analyzed 50+ agentic AI builds they've led and found out why most produce "AI slop" that frustrates users. They've boiled it down to 6 lessons for building agents that actually work: 1) Focus on workflows, not agents
The CX conversation has become predictable: “Delight your customers. Personalize. Be omnichannel.” But in 2025, the real CX problem isn’t delight. It’s trust. Because in the age of AI machines, trust is the ultimate customer experience. #CustomerExperience #AI #Trust
Who knew Gen Z would bring phone calls back? Turns out they value real conversations and humans at the end of the line more. Companies ignoring this risk falling behind in the CX game. #CX #GenZ
This is what we discussed this week on CX Catchup 👇 - Cracker Barrel’s new logo & what it says about brand trust - Why 95% of enterprise AI projects fail - McDonald’s nostalgia campaign and the power of memory in CX youtu.be/LXRTOTm_2wU #CX #Branding #AI #Marketing
It’s easy to make decisions from the boardroom—but everything changes when executives roll up their sleeves and do the work themselves. Would you trust a leader who’s never done the work they manage? #LeadershipMatters #BusinessGrowth #BusinessSuccess
Simplified CX retweeted
The essence of progress in technology-driven change lies in uniting leadership with technical vision, supporting people in their growth, adapting strategies with flexibility, and keeping focus on what creates lasting value for the organization. Microblog @antgrasso #Agile
Simplified CX retweeted
Charlie Munger: “The best way to get what you want in life is to deserve what you want. If you apply that to business, that means you really take care of the customers.”
Scroll to see what’s new in the CX world this week. Follow for more such insights. 📰
Too many leaders avoid saying “I’m sorry”—thinking it shows weakness. In reality, it’s one of the strongest trust-building moves you can make. 👉 Swipe through the carousel for the key takeaways. 👉 Read the full article here: zoho.com/simplifiedCX/h…
Simplified CX retweeted
Difficult conversations are part of every workplace. But how you handle them makes all the difference? If you panic during tense conversations, these 9 skills will help ⬇️ ♻️ Repost to help others in your network with this. ➕ And follow me at Sean McPheat for more.
Are raw community conversations and honest opinions now shaping search?
Are raw community conversations and honest opinions now shaping search?
On this week's cx catchup, 🔹Will AI replace customer support? 🔹 Customers want self-service first 🔹 Trust signals (like Wayfair’s badge) are driving buying decisions Do you think AI will ever fully replace human agents? 👇 youtu.be/N3lM_goF6mo
Simplified CX retweeted
AI Overviews are rewriting the rules of SEO. If your brand isn’t showing up inside them… you’re invisible. Because that’s where the clicks and trust now live. Here’s how to train AI to choose you:
If you can’t explain the customer problem in one line, it's not a business—it's just a story.
Great CX shines when it goes unnoticed and that means a ton of invisible effort behind the scenes. Discover how cross-department alignment and consistency creates seamless customer experiences in our latest blog. zoho.com/simplifiedCX/g… #CX #CustomerExperience
LLMs blew up for one important reason: people or customers don’t want infinite answers, they want one clear answer, and they want it fast. Now, that’s a real CX lesson.
This week in CX 👇 📎Walmart’s product deception over meat weights 📎Zimbabwe’s bank CEO steps into a customer complaint 📎Google launches AI “try-on” for clothes Tune in now. youtu.be/nJ8pGwL_47E
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