Alex Turnbull @alexfromgroove
CEO & Founder, @Groove. groovehq.com/blog Newport, Rhode Island Joined September 2008-
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Hot take: Mentors are overrated. • Start things • Encounter a problem • Ask for SPECIFIC feedback, not advice • Report back on how you did • Repeat 🔁 You’ll realize you never needed a “mentor” in the first place.
The more meaning your business has, the less you tolerate employee’s who aren’t a perfect fit.
As an entrepreneur, being busy is not a flex. It never has been and never will be. Unfriend anyone who’s “impressed” by your busyness. Surround yourself with people pursuing meaningful action, not just action.
The more meaning your business has, the less you tolerate employees who aren’t a perfect fit.
When you try to scale your business, just assume resource limitations are going to happen (because they will). So… Leverage AI smartly Optimize existing processes Focus on high ROI activities Do these 3 things and you’ll grow your business exponentially better.
I used to struggle with ADHD. And I thought it was a curse But then I learned how to turn it into a gift. How? I used it to out-hustle everyone I was never the smartest person in the room But I was the most determined Turn weakness into strength. And you’ll be UNSTOPPABLE.
Top 4 AI Customer Service Tools: 1. Custify's proactive insights 2. Intercom's efficient chatbot Fin 3. GrooveHQ for streamlined support 4. Freshdesk's AI-powered automation Embrace AI, it will do more for your business than you can imagine.
When I first integrated AI into customer service… I worried about losing the human touch. But I couldn’t have been more wrong… Now, I've seen a 40% increase in customer satisfaction. Here's what I've learned: AI is about enhancing humanity, not replacing it.
Innovating is easier than you think: 1. Regularly seek customer feedback 2. Stay updated with industry trends 3. Experiment with new technologies Never stop being curious, that’s when innovation dies.
Something I have learned from scaling and exiting businesses: You can have a quick exit or you can have long-term business sustainability. You can’t have both. The choice is yours.
@levelsio @levelsio
419K Followers 1K Following 🧢https://t.co/w98s8lFJiK $3K/m 💆https://t.co/AoNP9BW2Dp $3K/m ✨https://t.co/BmbkrX4Zyf $0K/m 📸https://t.co/lAyoqmSBRX $57K/m 🖼https://t.co/1oqUgfD6CZ $44K/m 🌍https://t.co/BjTozWAXwG $27K/m 🛰https://t.co/ZHSvI2wjyW $51K/m
Andrew Wilkinson @awilkinson
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Ankur Nagpal (hiring .. @ankurnagpal
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Rob Walling @robwalling
34K Followers 933 Following Helping SaaS bootstrappers via @startupspod. Connecting founders around the world through @microconf. Wrote the playbook for SaaS, https://t.co/FfaUnyJj5N.
Ryan Hoover @rrhoover
257K Followers 2K Following Founder of @ProductHunt. Investor at @WeekendFund. Writing about fun(d) stuff at https://t.co/tsunRijcs8 with @vedikaja_in. Say hi! 👋🏼
Corey Haines @coreyhainesco
20K Followers 5K Following SaaS Marketing • Cofounder https://t.co/rtQ53wg3b9 • Cofounder https://t.co/pMaDUQegIF • Creator https://t.co/vXpSD0X5F8
Hiten Shah @hnshah
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Brian Casel @CasJam
9K Followers 1K Following Product development consultancy: https://t.co/QWe1KrU4Va Founder @Clarityflow Co-host https://t.co/pXrCHLdDwe Videos https://t.co/xfOd4QLV6E
Alex MacCaw @maccaw
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Alex Lieberman @businessbarista
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Laura Roeder @lkr
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Matthew Bergland @mattbergland
517 Followers 2K Following Community Builder, Marketer, Strategist | Director of Community @squadzteam | #ODCB3 Fellow @beondeck | Warriors, Giants, 49ers, Buckeyes 🤘
Matt Vincenzi @MattVincenziPGA
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MyPurrspective @Ordinary_addict
260 Followers 816 Following 🍀🌸Artist/Writer 🇺🇸 https://t.co/mVActZOtlg -The Broken & the Beautiful- #thecoviddiaries #pancake😺 and #Ozzie😺#WFC #starvingartist
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203 Followers 202 Following Crafting conversion-driven websites for Visionary Founders → DM for availability
Curator #BTC100K 🔥.. @_CryptoCurator
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Phillllll @phaubrechts2
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Erick Heredia 👨�.. @ELHE26
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Chris @ Halaska Studi.. @chalaska
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Hunadi Mo @Huni_Mokgohlwa
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B1 EMPIRE 1975 @B1Empire
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Nanaekow Ferguson @itsfergy
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ᖇOᑎ ᖴᗩᖇᖇ�.. @RonFarra
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Shreya @Shreyaxcreates
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Angel Cruz @angelac99128641
625 Followers 3K Following We take an ownership mentality to find solutions that serve customers & create value for our company. Follow me and join us👇
Myicons✨ @line_icons
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Hritik Sharma @Hritik_86
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Lenny Rachitsky @lennysan
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Rob Walling @robwalling
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Patrick McKenzie @patio11
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Marc Köhlbrugge @marckohlbrugge
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dharmesh @dharmesh
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James Pog @jamescodez
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giancarlo @gc_psk
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13K Followers 888 Following ⚡ Indie Hacker and 🌊 Surfer sharing lessons bootstrapping SaaS. ✍️ Notion Docs ➯ Help Center @HelpkitHQ 🏙 City Guides ➯ https://t.co/xWuCFOu0ZR 🎞️ https://t.co/5mYTqXRS30
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TK Kader @Tawheed
14K Followers 473 Following I tweet about building and growing SaaS businesses. ex- BWater, ToutApp(a16z), & Marketo(Vista). Creator at https://t.co/SzV9sDjiKo.
Mohnish Pabrai @MohnishPabrai
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Megan Kopalasingam (S.. @megkopalsingam
878 Followers 546 Following product marketing @helpscout 👩💻 sometimes freelancing ✍️ words in @hashtagpaid @rewind @goclio @DTCnewsletter
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20K Followers 83 Following Started an SEO agency in 2019 and since made $40M for clients. Building tools that 75K people are using for organic marketing.
MATT GRAY @matt_gray_
311K Followers 153 Following “The Systems Guy” | Proven systems to grow a profitable audience with organic content. Founder & CEO @founderos
MATT RUBY @mattruby
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443 Followers 674 Following Marketing @ https://t.co/DLGDRpXse7 Previously @VWO @BelongCo Journalist in a different lifetime. Believes in stories & storytellers #SaaS
Justin Gordon @justingordon212
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Dylan Hey | SaaS & Ag.. @dylan_hey
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PostHog @posthog
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5K Followers 0 Following Copilot serving 40,000+ product teams. Most Innovative Company 2024 — @FastCompany. Helped teams at Google, Meta, Netflix, etc. save 200,000+ hours 🚀
Adam Tzagournis, CPA @AdamTzag
820 Followers 524 Following Founder & CEO @FlowCogApp - a simple drag & drop tool to visualize your business finances. CPA, full-stack dev, and fractional CFO. Dad 2x.
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108K Followers 132 Following Entrepreneur. Investor. CEO of @awesomemotive. The guy behind @wpbeginner @optinmonster @easywpforms and 40+ other brands. 25 million+ sites use my software.
Matthew Bertulli @mbertulli
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44 Followers 73 Following 🎯 Flexible outsourcing + CX solutions for your business. 🙅 No minimums. 🇺🇸 + 🌎 Teams.
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3K Followers 3K Following Founder 2x exits and lots of strikeouts. Former Marketing @AOL, VC @UpdataPartners. Investor: Halé Financial, Host: Best Podcast Network, Founder of Trevally
Corey Haines @coreyhainesco
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2K Followers 712 Following Experienced serial entrepreneur | SaaS builder | AI enthusiast
Trevor Longino @TrevorLongino
2K Followers 597 Following Founder of @CrowdTamers, the worlds only (?) agency that builds million-dollar marketing engines with results guaranteed | 15x track record of 0 to $3MM ARR
Grant Hushek @GrantHushek
2K Followers 1K Following Automation, AI, and global talent for PE & search fund portfolios | 1st employee @Hamptonfounders | Tweets exposing the possibilities of no-code automation
Kiran @kiran28s
73 Followers 76 Following Email copywriter & marketing strategist for 6 & 7-figure creators + biz owners. Grab your "5-Part Welcome Sequence Framework" report 👇Hot take: Mentors are overrated. • Start things • Encounter a problem • Ask for SPECIFIC feedback, not advice • Report back on how you did • Repeat 🔁 You’ll realize you never needed a “mentor” in the first place.
my goal: - $1m/year - 80% margins - 2hrs/day work - happy customers after that, the goal is to simply remain in business forever. that's it.
If your app has fewer than 10 million users, you have absolutely no reason to not provide white glove customer support to every single user. It literally costs less than $150,000 a year to give 24/7 live chat support. You will control the narrative and catch any problems before…
Love the work our team @seedprod is doing with A.I.. Now you can generate both text and images using A.I. in the drag & drop WordPress builder. No need for stock photos any more :) With each new innovation, we're reducing the time it takes to build a website tremendously.…
I've got an update... I'm launching a new podcast. Want early access? DM me or reply below with "episode #1".
The wealthier you are, the more you need to tip. And more often. More % at the restaurant, and minimum for things like valet or the airport shuttle driver. Carry only $20s so you never tip less, for example. No excuses. Spread that shit around.
🎉 We've Hit 20,000 Active Installs! 🚀 From humble beginnings to becoming the premier toolkit for WooCommerce store marketing, Advanced Coupons (@couponsplugin) has officially crossed 20,000 active installs! This milestone is more than a number; it's a testament to the…
You never forget your first few customers. And the ones that stay with you for many years? They can’t know what their $49/mo meant to you. Everyone who bet on you early, in any form, holds a special place in your heart.
1. Switching Help Desk Software to @Groove and save between 40 - 80%. This is what my companies are doing right now. If you're using HelpScout or Zendesk, you'll save ~40% ... if you're using FrontApp, you'll save as much as 80%. Get in touch with @alexfromgroove
This is a huge win for the startup community. Having @imperfectstrtup join the ranks of the @wpbeginner Growth Fund brands is going to lead to so many amazing improvements for how small businesses handle customer support. Congrats @syedbalkhi and Alex!
Got some BIG NEWS 🔔 We have taken an investment stake in @Groove - a top-rated help desk software through my @wpbeginner Growth Fund and am excited about the partnership with @AwesomeMotive wpbeginner.com/news/welcome-g… Here’s a quick Background Story: I have been super frustrated…
I just got word that my grandmother passed away last night (RIP). She was likely over 94 years old - they didn't keep best of records back in the day. I am so glad that I got to see her last month on my trip to Pakistan. This was one of the main reasons why I diligently flew…
@imperfectstrtup @Groove Great to see a company like Groove is taking investment from @syedbalkhi ! I am sure you got other offers but this is the best fit.
@imperfectstrtup @Groove Welcome to the WPBeginner family! 😄
In case you missed it, my @wpbeginner Growth Fund has invested in @Groove to help small businesses deliver exceptional customer service. Groove is a top-rated customer support software that gives you all the powerful tools without the high costs. Why Did I Invest in GrooveHQ?…
Also I really enjoyed spending time with Alex @imperfectstrtup at my house discussing the upcoming roadmap of @Groove and all the exciting things the team is working on. Of course no better picture than the one in front of Warren and Charlie 😁
I’ve been a big fan of Alex @imperfectstrtup since he started his blog about getting Groove off the ground back in the day. That originally led me to choose it for our help desk software. Fast forward to today and we use @Groove for all of our @RymeraWebCo products. The…
Got some BIG NEWS 🔔 We have taken an investment stake in @Groove - a top-rated help desk software through my @wpbeginner Growth Fund and am excited about the partnership with @AwesomeMotive wpbeginner.com/news/welcome-g… Here’s a quick Background Story: I have been super frustrated…
It's funny the older you get, the less you care about what other people think of you. You just start doing the things that make you happy.
So excited for this announcement. I have been a fan of @imperfectstrtup and @Groove longer than I'd like to admit. Looking forward to getting to know Alex personally and switching our customer support team over to @Groove help desk software.
Got some BIG NEWS 🔔 We have taken an investment stake in @Groove - a top-rated help desk software through my @wpbeginner Growth Fund and am excited about the partnership with @AwesomeMotive wpbeginner.com/news/welcome-g… Here’s a quick Background Story: I have been super frustrated…
Got some BIG NEWS 🔔 We have taken an investment stake in @Groove - a top-rated help desk software through my @wpbeginner Growth Fund and am excited about the partnership with @AwesomeMotive wpbeginner.com/news/welcome-g… Here’s a quick Background Story: I have been super frustrated…
Falling down is a part of life, getting back up is living. Don't let setbacks stop you. Keep on moving forward.
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