Remco de Vries @remcodv
Closet Restaurant Critic - Customer Success Enthusiast - SaaS - Online Communities linkedin.com/in/remcodv @Gainsight Joined November 2008-
Tweets3K
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Followers259
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Following100
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Remco de Vries retweeted
We've heard that some people think companies don't need #CustomerSuccess teams. That just doesn't sit right with us. 🤔 Here are 10 reasons why your company should absolutely have #CS teams, from Gainsight #CEO, @nrmehta. bit.ly/3rULxbZ
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Remco de Vries retweeted
(1/12) Every software company wants to go from single point solution to multi-product suite Survivor bias blinds companies + investors to the execution risk. They pencil our crazy expectations Don't be blinded by the TAM. Here's how Act 2 can derail, and even kill, a business
Now THIS was unexpected! Very excited to be a part of this list, thanks everybody that voted ❤️ #customersuccess 4122555.fs1.hubspotusercontent-na1.net/hubfs/4122555/…
This morning it was day AND night, at the same time. My daughter interpreted that as too much confusion to go to school. 🥲
Testing the GPT-3 AI, green is the AI response. I mean, if one of the most sophisticated AI's says it, who are we to debate 😅 #CustomerSuccess
Is a customer with a discount-clause in their contract for taking reference calls with prospects to be called an advocate? #CustomerSuccess
Pretty proud of how we nailed Q2 at @GainsightHQ! gainsight.com/press/release/…
I’ll put it back together in a second. @GainsightHQ #pulsecxo #customersuccess
Remco de Vries retweeted
Post lunch session at @GainsightHQ #PulseCxO with 3 of my favourites talking “Digital Customer Community”. Key to knowing this topic is clear……no socks! @anikazubair_ @FarmerAlexE @remcodv
Remco de Vries retweeted
Join your fellow solution builders and data scientists in Cognite Hub as we cross the 2000 member milestone! Learn. Share. Solve.
Join your fellow solution builders and data scientists in Cognite Hub as we cross the 2000 member milestone! Learn. Share. Solve.
Calling customer success / support leaders in #B2Bsoftware! Where do you fit on the Customer Success Maturity Model? Take a walk through the phases of one of @insidedmedia's most photographed slides to date in our latest blog post! okt.to/HSow0J #customersuccess
Thrilled to have been featured in @forrester's latest report: How To Modernize Digital Customer Self-Service. Check out our cool Customer Success maturity model. See the 3 steps to scaling and improving #customerexperience for the future: okt.to/hksOyu #selfservice
Why is it so important that Customer Success leaders secure themselves a seat at the exec table? @insidedmedia takes a look at how the power is shifting in B2B software organizations: okt.to/Apu9jz #customersuccess #b2b #saas
Do you customers have huge trust issues? You’re not the only one. 78% of customers trust people’s opinions more than branded content. Find out why user-generated content is the key to dealing with customer’s trust challenges: okt.to/pi7NUj
Check out our latest Whitepaper: The Product-User Feedback Loop. Discover how to get smart help from your customers and amplify your product team’s results: okt.to/WUBX3c #Product #Community
Check out how Ziggo is using their customer community to power their website chat and Facebook Messenger: okt.to/OXTelM #SelfService#CustomerExperience
#NoAgents: What does the future of online self-service actually mean for our beloved customer service reps? Find out in our latest article which illustrates how technology is changing everything... okt.to/ibpyWX #CustomerService #SelfService
Check out inSided's 2018 Year in Review (plus, discover what we're really excited about in 2019!): okt.to/r4yX7V #happynewyear #yearinreview
Happy holidays from everybody at inSided! See you in 2019.
A handy step-by-step guide for reactivating inactive community members - yes, even lapsed super users! okt.to/Zpe4hz
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