Andrew Smith @DigitisedDebate

Sales & Marketing for #ITSM #ITOM #ESM, #SIAM and #CX - things to transform a company. Works @4me, contributes @ServiceMuse 4me.com United Kingdom Joined November 2015

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Andrew Smith @DigitisedDebate

2 years ago

A great job by 4me Partner, Revo. Proof-positive that standardisation in 4me speeds adoption and quickly Fiskars Group have moved to a level of service delivery that benefits #IT and seamlessly bridges into #esm as other business services onboard with 4me lnkd.in/eBZs7DBu

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Andrew Smith @DigitisedDebate

2 years ago

Good read for anyone looking for the benefits of #IT #processautomation in #ITsm - here's a starter! Manual processes are prone to mistakes, particularly when dealing with complex tasks or large volumes of data. Automation can elim…lnkd.in/eErtBZyf lnkd.in/ez5kp7-S

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Andrew Smith @DigitisedDebate

3 years ago

I enjoyed this article, it chimed well with meetings 4me has with Dave Kelsall and his team Vitality. This article quote "42% of technical teams were working more hours in 2021" is what Dave avoids. The orchestration to democratise…lnkd.in/ekVXVA4G lnkd.in/eG2j_TEv

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Andrew Smith @DigitisedDebate

3 years ago

In a nutshell multi-tenancy secures multisourcing #siam in action #servicedelivery lnkd.in/eHB2jzMd

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Andrew Smith @DigitisedDebate

3 years ago

I struggle when I read articles like this, it feels like a bygone era. 4me's greatest benefit is its #services-centricity that allows IT to influence the business debate around all #employee services and experience. Consequently #i…lnkd.in/euj2bbeu lnkd.in/eBvbADDS

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Andrew Smith @DigitisedDebate

3 years ago

Grappling with the costs of #itservices and you're visiting SITS - The Service Desk & IT Support Show in May, then catch 4me CEO, Cor Winkler Prins, making IT Financial Management look easy! #itsm #esm #servicedelivery lnkd.in/eq-Y3_sK

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Andrew Smith @DigitisedDebate

3 years ago

Good advice from Xcession Ltd. Its also good to test the interoperability of the first ITIL processes you wish to realise and connect. For example, if #firstlinesupport and the #problemmanagement group work through well connected processes, adoption will…lnkd.in/esHnrpy9

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Andrew Smith @DigitisedDebate

3 years ago

What's not like, Service Desk training and ITIL Foundation - bargain! lnkd.in/eYavBRMF

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Andrew Smith @DigitisedDebate

3 years ago

I have to share this, its a good read from Satish Kumar for anyone thinking where does #itsm go next. And as we know at 4me once you also factor in the integration of data, processes and systems, #AI and #automation accelerates #se…lnkd.in/eYCzcpS9 lnkd.in/ee9Q5kzJ

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Andrew Smith @DigitisedDebate

3 years ago

Valerie O'Connell from analyst group, EMA, has emerged as a leading market commentator in the #itsm space, so this collaboration with 4me will be a worthy read for anyone trying to understand IT service costs. #servicedelivery lnkd.in/ehkRTaP3

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Andrew Smith @DigitisedDebate

3 years ago

Although these #itsupport trends are commonplace, the conclusion should be ubiquitous - "Companies can streamline their workflow, automate tedious and repetitive tasks, and provide better support to employees and clients". In the w…lnkd.in/euKyfBht lnkd.in/euvtregC

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Andrew Smith @DigitisedDebate

3 years ago

For the #MSPs out there wanting a different approach to managing the services you deliver to your customers. Join this 4me demo for the great reveal on March 2nd. #servicemanagement #servicedelivery lnkd.in/etugHd3m

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Andrew Smith @DigitisedDebate

3 years ago

4me does it again! #itsm #esm #servicemanagement lnkd.in/eACf-c-y

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Andrew Smith @DigitisedDebate

3 years ago

#endpointmanagement is a fundamental piece of #itops and #itsm. Integration is key for a service management platform, like 4me. Running #azurecloud without endpoint integration to your ITSM service, then join this QRatify webinar tomorrow lnkd.in/eFzHNfPs

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Andrew Smith @DigitisedDebate

3 years ago

Easy way to get close to the complete service management platform - from ITSM to ESM - a public demo of 4me - follow the link below to register. #itsm #esm #siam #enterpriseservicemanagement lnkd.in/ev2UuT-N

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Andrew Smith @DigitisedDebate

3 years ago

Employees are 230% more engaged and 85% more likely to stay with their employers for more than three years when technology supports them at work. How about this as a checklist for improving #employeeexperience #digitaltransformatio…lnkd.in/eVDF89rk lnkd.in/ex4RW-9H

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Andrew Smith @DigitisedDebate

3 years ago

#siam #itoutsourcing #servicemanagement - if these phrases mean anything to anybody in my network, please get involved. lnkd.in/e8MApWqz

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Andrew Smith @DigitisedDebate

3 years ago

Deploying a SIAM-enabled service management solution, like 4me, lets companies cost-manage service providers and allows an #MSP to extend its services and optimise supplier and customer relationships. "Historical patterns, includi…lnkd.in/eXw-DQSn bit.ly/3BCjyUM

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Andrew Smith @DigitisedDebate

3 years ago

4me will be there and CEO Cor Winkler Prins is presenting along with our customer Vitality. Its promising to be quite the live event #itsm #esm #siam #itsm22 lnkd.in/enKCU_Fw

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Andrew Smith @DigitisedDebate

3 years ago

A worthy 30 minutes spent by anyone wishing to learn more about #siam led by the venerable @McKennaTweet and the evangelist that is @ClaireAgutter. #servicemanagement #4meftw lnkd.in/eK65DGc2