Faaleh M. Sookye @MFaaleh

AI Transformation Architect | SME Growth & AI Readiness (Doctoral Research) Faaleh.com Republic of Mauritius Joined May 2012

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Faaleh M. Sookye @MFaaleh

6 days ago

A more useful interview question for a small team than "Do you use AI?" is "How do you check what it gives you?"

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In Mauritius, customers write in English, French and Kreol, and often mix them in a single message. Test any AI customer tool on real messages like that before it goes live, not on tidy English examples.

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Faaleh M. Sookye @MFaaleh

a week ago

Solo founders can now hand much of their admin to AI. Talking to customers is worth keeping manual for as long as possible, because that is where you learn what no tool can tell you.

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Faaleh M. Sookye @MFaaleh

a week ago

Using AI to reply to customer reviews? Read a month of the replies in one sitting. One at a time they look fine. Side by side they can sound identical, and your customers may notice before you do.

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Faaleh M. Sookye @MFaaleh

a week ago

Plenty of small firms being urged to adopt AI still have an unfinished digital project: a CRM half set up, accounting software never linked to the bank, a booking system nobody updates. Finishing that may be the better next step.

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Faaleh M. Sookye @MFaaleh

a week ago

AI call summaries are easy to check for what they got wrong. What they left out is harder, because you only see it against the original. Compare a few with the recording before the team starts relying on them.

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Faaleh M. Sookye @MFaaleh

a week ago

Accountants, bookkeepers and other small professional firms: has AI changed what your clients expect from you, or mainly how quickly they expect it?

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Faaleh M. Sookye @MFaaleh

a week ago

A prompt that works, found by one person in a small team, tends to stay in their chat history. A shared page of what worked, for which task and with what caveats, means the next person doesn't start from zero.

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Faaleh M. Sookye @MFaaleh

a week ago

Using AI to shortlist CVs doesn't move responsibility for who gets rejected. That stays with the business. Look at a sample of the rejected pile before trusting the shortlist.

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Faaleh M. Sookye @MFaaleh

a week ago

Four things to check before an AI tool gets your business data: 1. Where it is stored 2. Whether it is used to train the vendor's models 3. Who at the vendor can access it 4. How you delete it if you leave

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Faaleh M. Sookye @MFaaleh

2 weeks ago

Which decision in your business would you keep for yourself even if AI got it right nine times out of ten? I suspect the answers say a lot about where judgement really sits in a business.

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Faaleh M. Sookye @MFaaleh

2 weeks ago

AI has made it easy to write a convincing phishing email, so spotting bad spelling no longer protects a small team. A simpler rule does: any request to change bank details or make an urgent payment gets confirmed by phone, on a number you already have.

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Faaleh M. Sookye @MFaaleh

2 weeks ago

Junior staff used to learn the job by doing the routine work: first drafts, reconciliations, basic research. If AI now does more of that, small firms will need another way to develop their next senior person.

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Faaleh M. Sookye @MFaaleh

2 weeks ago

Small businesses have one genuine advantage with AI: the person who decides to try a tool is often the person who will use it. That means a tool can be tried, judged and kept or dropped within a few weeks. It's an advantage worth using on purpose.

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Faaleh M. Sookye @MFaaleh

2 weeks ago

One honest way to judge AI in your business: if you switched it off tomorrow, who would notice, and how soon?

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Faaleh M. Sookye @MFaaleh

2 weeks ago

If AI halves the time a piece of work takes, what happens to the price? Small firms that bill by the hour may want to decide that before their clients start asking.

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Faaleh M. Sookye @MFaaleh

2 weeks ago

Owners who want their team to use AI well could start by using it in front of them, imperfectly. Watching the boss question an answer, correct it and sometimes throw it away sets the standard better than any policy document.

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Faaleh M. Sookye @MFaaleh

2 weeks ago

AI can get a document most of the way there. The last stretch is the numbers, the names and the promises, which is exactly where a small business gets hurt if nobody checks.

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Faaleh M. Sookye @MFaaleh

2 weeks ago

Which AI tool did your business try this year and quietly stop using? The reasons tend to teach more than the success stories.

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Faaleh M. Sookye @MFaaleh

2 weeks ago

AI returns in small firms often show up where nobody is measuring: fewer late invoices, quicker quotes, less weekend catch-up. Look there before deciding a tool didn't work.