Alessandro Raffa @alexraffanyc
Strategic Growth @Compass | Brooklyn Born & Bred | #tech #Enterprise #NYC #SaaS Compass.com 214 W 29th St Joined October 2015-
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Emissary Announces CEO, Comprehensive Enterprise Sales Solutions prn.to/37h5mOU
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Proud to announce that Glia has been awarded Best of Show at the @Finovate Europe Conference! Thanks to everyone who voted! #Innovation #CustomerExperience #CX #ArtificialIntelligence #AI #ConversationalAI #CustomerEngagement #DigitalFirst
Alessandro Raffa retweeted
There are times when #ArtificialIntelligence (#AI) can provide a quick and easy solution. But if that solution is combined with a personal voice, then it becomes so much more visceral and shareable. #tech #bot #chatbot #cx #custexp buff.ly/2JLnJzG
On The #Podcast: Establishing A #CustomerJourney Strategy With Annette Franz. @annettefranz #CX #custexp #tech buff.ly/2JqLpJx
Even companies with ambitious goals for their #customerexperience fall short- according to @AmericanExpress, 78% of consumers have bailed on a transaction because of a bad service interaction. #CX buff.ly/2jLb9VX
On the #Podcast: The Wallet Allocation Rule with @LukeWilliamsCX. #CX buff.ly/2KzAFt9
Companies that thrive with #DesignThinking take measures to ideate, prototype, and implement solutions based #data gathered from customer’s voices without drawing conclusions or making assumptions. #CX buff.ly/2Ksd5OY
A recent @HarvardBiz survey found that companies that thoroughly integrate #socialmedia and #customerexperience offer vastly superior #CX than their competitors: buff.ly/2FcK06B
#ArtificialIntelligence has moved from #sciencefiction to reality, and #innovative creators are finding that they can use it in new and unexpected ways, most notably in #customerservice. #CS #CX #AI #ML buff.ly/2JWi0rs
On the #Podcast: How to Offer Amazing #CustomerService with @Hyken #CX buff.ly/2v9uCI9
Did you know that statistics alone have a retention rate of 5-10% with your customers, but when coupled with anecdotes, the retention rate rises to 65-70%? #CX #CustExp buff.ly/2pxhUNr
"Convenience combined with a positive experience and strong communication will fortify your relationship with customers and improve your business’s ability to maintain higher customer satisfaction levels." buff.ly/2FOmXTU
Learn how, in the world of digitally based enterprises, companies are exploring every way that #AI can assist in providing a better #customerexperience. #CX buff.ly/2IlsFLa
As companies begin to experiment with advanced #technology like #artificialintelligence, they may be forgetting the most important part of the #customerservice mission. #AI buff.ly/2IlWxHl
Find out how utilizing #visualengagement platforms could be a driving force behind increasing your companies bottom line. #customerexperience #CX #cobrowsing buff.ly/2p96EGS
Find out why #customerexperience has become the new battleground for forward-thinking companies. #CX #custexp buff.ly/2p9C5AD
"The true value of tailored #customerexperience comes when companies don’t just drop in the customer’s name here and there, but use it to help customers more effectively accomplish their goals." #CX buff.ly/2IkVmIj
Do you know that 92% of consumers believe recommendations from friends and family over all forms of #advertising? #CX buff.ly/2p9SLIl
See how #Artificialintelligence is helping businesses drive sales. #AI buff.ly/2tCDHbX
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