Greg Jackson @g__j
Founder https://t.co/AnSgt1hkyV Customer issues: email greg at https://t.co/AnSgt1hkyV for best response Blog at https://t.co/SQplcngLfz octopus.energy Our one precious planet Joined November 2008-
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Two low carbon hobs: One is hyper efficient running on universally available electricity. Other runs on unicorn farts (or equally rare domestic hydrogen) requiring tens of £billions of pipework replacement and burns an invisible flame (😱) And one's easy to clean too :)
My view on how customer service went so bad: The key issue is relentless narrow KPIs: eg reduce phone answer times by having endless IVRs before putting customer on hold before transferring to another dept. Terrible customer experience but senior management see KPIs being hit
My view on how customer service went so bad: The key issue is relentless narrow KPIs: eg reduce phone answer times by having endless IVRs before putting customer on hold before transferring to another dept. Terrible customer experience but senior management see KPIs being hit
Great to see the @FT taking customer service so seriously ft.com/content/0a5d30…. It really matters - esp in non-face to face universal services. And delighted that @OctopusEnergy mentioned in positives by @instituteofcs for going beyond "transactional" to really help customers.
It's odd that Ben has to insert dots into Octopus, and misspell Tesla before beginning an astonishingly unpleasant diatribe and series of nasty assertions and character attacks into people who (typically because they like the products) like the companies.
It's odd that Ben has to insert dots into Octopus, and misspell Tesla before beginning an astonishingly unpleasant diatribe and series of nasty assertions and character attacks into people who (typically because they like the products) like the companies.
Without returning the personal attack, economic consequences are one of the key reasons climate change matters. After all, climate deniers tend to use (often false/weak) cost arguments to advocate against clean energy.
Without returning the personal attack, economic consequences are one of the key reasons climate change matters. After all, climate deniers tend to use (often false/weak) cost arguments to advocate against clean energy.
Rejecting heat pumps & EVs is accepting climate change. And only an idiot thinks extreme weather is something you can safeguard against x.com/chatwithcharle… Reducing climate change is much cheaper than cleaning up after
Subsidies for heat pumps cost well under £1bn- and deliver decades of benefit Bill support during the gas crisis around £50bn One's an investment in a technology which has permanent benefits and keeps getting cheaper. The other is the cost of dependence on fossil fuels
Subsidies for heat pumps cost well under £1bn- and deliver decades of benefit Bill support during the gas crisis around £50bn One's an investment in a technology which has permanent benefits and keeps getting cheaper. The other is the cost of dependence on fossil fuels
Lord Callanan (who actually understands heat pumps) is bang right. We've had enough demand to soak up the entire govt scheme- but we literally cannot meet that demand. We're building recruitment, training and even manufacturing as quickly as humanly possible.
Lord Callanan (who actually understands heat pumps) is bang right. We've had enough demand to soak up the entire govt scheme- but we literally cannot meet that demand. We're building recruitment, training and even manufacturing as quickly as humanly possible.
Octoplus keeps getting better... mirror.co.uk/money/caff-ner…
Just watched this with the sound on and can't decide whether I'm flattered, slightly creeped or over the moon that innovation in energy inspires this! I'll take the latter! 💚♥️ These sorts of changes are key to a cheaper, more efficient energy system for all.
Just watched this with the sound on and can't decide whether I'm flattered, slightly creeped or over the moon that innovation in energy inspires this! I'll take the latter! 💚♥️ These sorts of changes are key to a cheaper, more efficient energy system for all.
Don’t see this on petrol. @OctopusElectro from @OctopusEnergy is a game changer and it’s only just beginning
Don’t see this on petrol. @OctopusElectro from @OctopusEnergy is a game changer and it’s only just beginning
Octopus Energy gender pay gap... (not delivered by targets, quotas or programmes - but a culture which lets people be themselves and thrive) sifted.eu/articles/revol…
My gran, turning 100 Thanks to the lovely Hazelgrove Care Home in @saltburnbysea for inviting the bikers over to celebrate!
People love being able to get a bargain - whilst making the energy system more efficient and cleaner. With renewables and smart tariffs, consumers & nations can take control, slashing costs whilst increasing energy security.
People love being able to get a bargain - whilst making the energy system more efficient and cleaner. With renewables and smart tariffs, consumers & nations can take control, slashing costs whilst increasing energy security.
Octopus Energy @OctopusEnergy
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82K Followers 2K Following President of @COP26. MP for Reading West. (Promoted by Ben Blackmore on behalf of RW&MB Conservatives of 18A High Street, Theale, Reading, RG7 5AN)Just eight years after founding, @OctopusEnergy, known for its creative electricity retail products, smart tariffs to encourage flexible electricity use, and support for renewables, has grown to become the largest retail electricity supplier in the UK! reuters.com/business/energ…
You can send my invite to the party via dms @g__j 🥰🤣🏆🍷
Nice work @g__j 🐙❤️
Octopus Energy surpasses British Gas as UK’s largest electricity supplier. @OctopusEnergy #electricityandgas #energybills #energycrisis #energyprices #energycosts #energyconsumption #energysupply #energysupplier energylivenews.com/2024/04/30/oct…
@electricpetrol @g__j @agile_phil Wait I have bonus points too! Didn’t realise I was quite so early on the Go bandwagon 🤓
Cuteness alert!! 🚨 The BBC spotted bestest boy with their eight-legged pal at #DogFest this weekend 🐶😍 And yes. It’s basically Glastonbury for your pooch.
Love stuff like this. Nice to feel appreciated by a company. Well done @g__j @agile_phil If you’re not on Octopus you’re missing out on a new way of doing customer service - join them and get your first £50 of energy for free too! share.octopus.energy/cyan-dawn-66
A mother whose son was left seriously injured after he was hit by a car believes the 20mph limit saved his life bbc.in/4aXrAX8
@jneill @OctopusEnergy @g__j @sarah_go_green Thats a special map. well worth keeping, play 'pin the city' on a map, see who's is closest.
Perfect partnership, coffee courtesy of @OctopusEnergy and peach Melba courtesy of @GreggsOfficial Perfect birthday treat.
@Tony_Clough @OctopusEnergy @g__j If you haven’t paid your final bill yet I think you can use my code and get £100 off. Just contact whoever is managing your install and use my code: 1344068
Lovely surprise to find this waiting at home when we got back from holiday. Thanks @OctopusEnergy @g__j & team! Keep doing awesome things!
Our friends Irish friends have just left after several bottles of rioja. Suddenly i was on the spot, "So your man @g__j was on the Irish news recently. He's still ok?" Yep, i'll vouch for him to the Irish nation. lol 🍷🍷🍷🍷🍷
Thanks for the surprise @OctopusEnergy !! Solar & Battery’s hopefully this year!
@g__j @OctopusEnergy thank you for my free @NeroUK drink on this cold morning!
Thank you so much to Renata @OctopusEnergy I got home from the school run yesterday to a bouquet of flowers 💐 card and chocolates. I really appreciate it 😊
Nice little pick me up courtesy of @OctopusEnergy for the trudge from the station this morning ☕
Listen to @g__j interview with @rorysutherland on the @alfinsight. Fascinating and powerful. On my 3rd listen.