HelpCenter.io @helpcenter_io
Build a beautiful and smart knowledge base for your customers or for your team without a single line of code. helpcenter.io Remote Joined August 2017-
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Consistency = better self-service. š Free templates to level up your support docs: āļø FAQs āļø How-tos āļø Troubleshooting āļø Onboarding Less formatting guesswork, more helpful answers. Grab yours š helpcenter.io/blog/ready-madā¦
Building FAQ sections? Donāt start from scratch. Weāve got 5 free FAQ HTML templates ā built with @tailwindcss easy to customize, and ready to drop into your next project. Perfect for devs who want sleek, responsive UX without the hassle. helpcenter.io/blog/5-faq-secā¦
š¬ Not every support moment needs a chat. The best help? An instant, contextual answerāno hoops. Too many bots over-script & block humans. Hereās what works better: ā Embedded help ā Smart content ā Easy escalation Full breakdown š helpcenter.io/blog/the-chatbā¦
Want to see what great self-service looks like? We reviewed 10 standout knowledge bases (@asana , @twilio, @SlackHQ, & more) ā and found what actually works. š” From clean design to AI-first UX, hereās what to steal š helpcenter.io/blog/10-knowleā¦
š Chatbot mistake #1: acting like a gatekeeper. If your bot blocks access to humans, you're not automating ā you're irritating. š· Pro tip: Bots should guide, not guard. Frustration = lost loyalty. Let people reach real help. helpcenter.io/blog/the-chatbā¦
š« Chatbots gone rogue? Companies invest heavily in AI bots, but many face frustrated users and lost trust. Our latest post explores chatbot strategy pitfalls. Worth reading if you would like to enhance your self-service strategy. helpcenter.io/blog/the-chatbā¦
Imagine a help center as dedicated to your customers as you are! š« With HelpCenter.io, small businesses can deliver seamless support, build loyalty, & simplify team workloadsāall in one platform. Get started today to try it for free.
š AI is everywhere now, but great AI starts with solid knowledge! Building a well-organized knowledge base early is key, and HelpCenter.io makes it easy. š§ š Lay the foundation for a smarter #AI-strategy today!
š New freebie alert! We just dropped 5 HTML FAQ templates styled with Tailwind CSS ā no email required and available in GitHub! Perfect for improving your FAQ section fast.āØ helpcenter.io/blog/5-faq-secā¦
Want to boost customer satisfaction AND cut costs by up to 33%? š Build a robust knowledge base! Customers crave quick, easy solutions, and as we saw FAQs & help centers are their go-to. Make your self-service the best it can be! š§ #CX #CustomerSuccess #SupportTips
Let's end the week with some insights on self-service customer support. š¢ 60% of customers have used a help center or #FAQs in the last year! Turns out this is the top self-service channel, beating forums and chatbots. š Whatās a must-have feature for your self-service portal?
Is your team ready for the future of #KnowledgeManagement? In 2024, AI, advanced analytics, and personalized user experiences are transforming systems. 85% of organizations say a central knowledge repository is crucial. Share your game-changing experiences! #FutureOfWork
Did you know 73% of customers prefer self-service over speaking to an agent? š¤Æ Learn how to organize an effective self-service support from our (this time) human-built infographic! š Bookmark it & share your thoughts ā what would you add?š #CustomerSupport #Infographic
Pro Tip: Use analytics to keep improving your #KnowledgeBase! š Track top articles, common issues, search success rates, and more. With this #data, you can refine content and boost your #SupportEfficiency. š Make informed updates, and watch your team thrive! š” #dataDriven
You donāt need to spend a fortune to have a beautiful support center! āØ Our no-code editor lets you fully customize your knowledge baseācolors, fonts, layoutsāso it blends perfectly with your brand. Create a seamless customer experience from the first click! šØ #HelpCenter
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