ExperienceStream @E_Stream

ExperienceStream™ is a Customer Experience Management System. We innovate the on-site automatic measurement of the customer’s experience. experiencestream.com Kingston Joined July 2019

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ExperienceStream @E_Stream

4 years ago

entrepreneur.com/article/379642 By keeping employee relationships happy, that sense of purpose translates to their interactions with the guests. #customerexperience #customerengagement #customerretention #EmployeeEngagement #EmployeeExperience #Retail #CX #CustomerService

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ExperienceStream @E_Stream

4 years ago

forbes.com/sites/forbesbu… #InsightfulTuesday First of all, insight-led customer engagement strategies are changing marketing campaigns. #customerexperience #customerservice #customerloyalty #customersatisfaction #customerengagement

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ExperienceStream @E_Stream

4 years ago

cmswire.com/digital-experi… Capture the real customer data onsite and make use of the analytics to improve customer experience and drive overall business growth. #CustomerExperience #CustomerEngagement #CustomerLoyalty #CX #retailers #CustomerCare

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Nate Brown @CXAccelerator

4 years ago

Brands are making tough choices today that will impact customer and employee loyalty for decades to come. Stay true to your core values! 🎯 #CX

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Blake Morgan @BlakeMichelleM

4 years ago

Customer experience is THE difference. It’s the only way to stand out in a sea of sameness.

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ExperienceStream @E_Stream

4 years ago

customerthink.com/how-customer-e… According to McKinsey, 70% of buying experiences are based on how the customer feels they are being treated. #customerexperience #customerjourney #customerengagement #customerservice #customerretention #hotel #retailnews #retailers #customerloyalty

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Annette Franz, CCXP @annettefranz

4 years ago

Everybody understands what a great customer experience is. But how do you make those experiences happen? I joined @stephaniethum, @customers_furst, @iclindberg, and @jeanniecw for a mind meld on what it takes. #CX #CustomerExperience buff.ly/3qitKbA

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Shep Hyken @Hyken

4 years ago

Companies that can deliver on personalization are able to deliver value that makes price less relevant and fosters return business.

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ExperienceStream @E_Stream

4 years ago

linkedin.com/pulse/customer… Bravos to these best practices. Let's learn from them. #customerexperience #customersatisfaction #customerengagement #customerservice #customerfeedback

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Nate Brown @CXAccelerator

4 years ago

There is a reason #CX pros speak in terms of “journeys.” There is no finish line to this great work. We can always grow and take the next step alongside our customers!

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ExperienceStream @E_Stream

4 years ago

#InsightfulTuesday #CustomerExperience #CustomerSatisfaction #CustomerService #ServiceRecovery #CustomerStisfaction #customerfeedback

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Blake Morgan @BlakeMichelleM

4 years ago

Real respect doesn't come from a title. It comes from earning things the old school way— with hard work. There are no shortcuts in life, and true achievements are not simply titles that are given to you on a silver spoon — they are achieved through blood, sweat and tears.

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Jeanne Bliss @JeanneBliss

4 years ago

#Leaders at beloved companies like @PepsiCo, @ContainerStore, and @Wegmans understand that their responsibility is to find people whose upbringing and #values align with what they want their company to stand for. What is the No. 1 value that you stand for? buff.ly/38xpjmJ

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ExperienceStream @E_Stream

4 years ago

advisory.kpmg.us/insights/futur… #CustomerExperience #customerservice #customersatisfaction #customerengagement

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ExperienceStream @E_Stream

4 years ago

#InsightfulTuesday #CustomerExperience #customersatisfaction #CustomerEngagement #cxexpert #cxinsight #Retailnews #Retail #restaurantindustry

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ExperienceStream @E_Stream

4 years ago

customerexperienceinsight.com/post-pandemic-… 1. Flexibility wins love 2. Engagement wins loyalty 3. Knowledge wins respect 4. Digital wins customers #CustomerExperience #customerengagement #customersatisfaction #CustomerSuccess

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Annette Franz, CCXP @annettefranz

4 years ago

Reduce Employee Effort for a Great Customer Experience | CX Journey™ buff.ly/2TeI3yQ #effort #employeeexperience #customerexperience

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ExperienceStream @E_Stream

4 years ago

#InsightfulTuesday #CX #EmployeeExperience #EmployeeEngagement #EX

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ExperienceStream @E_Stream

4 years ago

#InsightfulTuesday #customerexprience #customersatisfaction #customerenagagment #customersuccess #servicerecovery

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Shep Hyken @Hyken

4 years ago

Too often companies focus all their efforts on acquiring new customers instead of keeping existing customers. Don’t forget about your “sold” customers—stay in touch on a (somewhat) regular basis. Depending on the type of business, it may be as infrequent as once a year.