Joshua Feast @joshuafeast

CEO & Co-Founder @CogitoCorp – Focused on Emotional Intelligence and Entrepreneurship. @MIT Sloanie. Proud Father of 2. #EQ #AI cogitocorp.com Boston, MA Joined December 2007

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VentureBeat @VentureBeat

3 years ago

In honor of #2023, these are 23 top #AI and #ML predictions experts think will be spot-on for the coming year: venturebeat.com/ai/23-ai-predi…

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Joshua Feast @joshuafeast

3 years ago

NEW PODCAST: Five years on and real time guidance is now becoming a must have for a modern CX organization – very much enjoyed my interview with @adrianswinscoe | bit.ly/3XhNEoO

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Quote from customer ad board this week... "I have received a letter from someone that stated that [an employee] suffered from OCD/anxiety/ADD and they loved Cogito because it helped ground them to the conversation and stay focused." This stuff makes entrepreneurship rewarding.

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Joshua Feast @joshuafeast

3 years ago

It’s not enough to adopt and integrate #AI programs—stakeholders must also trust and understand them. Great article on the importance of explaining the value of AI to employees and customers from @MITSloan. bit.ly/3C3kWzC

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Joshua Feast @joshuafeast

3 years ago

I agree – let’s lead with empathy.

Simon Sinek @simonsinek

3 years ago

I agree – let’s lead with empathy.

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Joshua Feast @joshuafeast

3 years ago

Listening to your employees is vital to shaping tomorrow’s workplace. Appreciate the insights on @techradar for attracting and retaining teammates as work expectations evolve. bit.ly/3xJRlIV

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Joshua Feast @joshuafeast

3 years ago

Listening to your teams, communicating with #empathy and implementing employee feedback into business decisions creates more impactful leadership. bit.ly/3LfLL6z @HarvardBiz

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Joshua Feast @joshuafeast

3 years ago

With the rise of ‘quiet quitting,’ it’s time to critically evaluate the employee experience and how to improve it.

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Joshua Feast @joshuafeast

3 years ago

Being in the #AI space, it's important to keep a pulse on the latest developments. I especially like seeing the human-centric ones in @Gartner_inc's AI Hype Cycle. There are so many possibilities for how these advancements can impact human connections. gtnr.it/3RNBmkZ

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Russel Lolacher - Relationships at Work Podcast @RussLoL

3 years ago

Good leaders don’t assume, they ask and listen. #EX

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Joshua Feast @joshuafeast

3 years ago

Gartner's prediction that 1 in 10 interactions with #CallCenter agents will be with bots within 3 years has created a lot of buzz! As tech advances, it’ll be critical for humans to handle the emotional, contextual calls that require an empathetic touch. zd.net/3d33q4M

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Stacy Sherman ~ #DoingCXRight @stacysherman

3 years ago

#Empathy vs #Sympathy. What's the difference and why you need to care for better CX #customerexperience EX #EmployeeExperience AX #agentexperience HX #humanexperience youtu.be/lioVyezj0gY via @YouTube @Hyken #DoingCXRight

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Joshua Feast @joshuafeast

3 years ago

A customer’s positive emotional connection with a company results in better #CX, and more times than not, this comes from human connections and interactions. bit.ly/3qnPq8H @cmswire #CustServ

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Joshua Feast @joshuafeast

3 years ago

It’s fascinating to watch how conversational #AI is deployed for new use cases, like that described in @VentureBeat surrounding the increased use of tech to help people access mental health services. More here: bit.ly/3q4tRd8

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Joshua Feast @joshuafeast

3 years ago

If we infuse empathy into our leadership and communication, we can create more engaged, satisfied and motivated teams in the age of #QuietQuitting.

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Joshua Feast @joshuafeast

3 years ago

I recently had the privilege to connect with @AuthorityMgzine as part of their future of #AI series. It was great to reflect on the past 15 years of Cogito and how the industry has evolved. More here: bit.ly/3R9wgPe

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Joshua Feast @joshuafeast

3 years ago

Effective people management is one of the most complex and necessary skills to have in the workplace. I like this idea of moving towards “smart” skills as an evolution of #SoftSkills

MIT Sloan Executive Education @MITSloanExecEd

3 years ago

Effective people management is one of the most complex and necessary skills to have in the workplace. I like this idea of moving towards “smart” skills as an evolution of #SoftSkills

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Joshua Feast @joshuafeast

3 years ago

Creating more consistent service experiences for your customers starts with your employees. Our CRO shares his thoughts on ways to take control of the service experience here: bit.ly/3wxEqJe #CustServ #CX

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Joshua Feast @joshuafeast

3 years ago

Listening to your employees’ desires shows you care about their experience and wellbeing. Passing along an article in @ZDNET that explores findings around the #FutureOfWork: zd.net/3A9kXQ6 #EX