Sandi Lin @sandislin
CEO and Co-founder @Skilljar - Customer Training Made Simple. Stanford GSB, MIT, Amazon. skilljar.com Seattle, WA Joined May 2009-
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Last night we recognized our Golden Skillet award winners and celebrated all of their accomplishments. Congrats to the incredible teams that are innovating the customer education space and driving value for their customers and organizations! 🏆
Congrats to the Shopify/Shopify Plus team on a successful launch! At 33 courses and counting, users can find all the resources for starting and growing their brand with Shopify Plus. Check out Shopify Plus Academy for yourself: hubs.ly/Q01pfTTc0
That's a wrap for #Pulse2022! Thank you, Gainsight, for the amazing in-person and virtual event! Our team had a blast connecting with the incredible customer success community.
Amazing customer story of how Loopio launched their education program, built content, tracked engagement and satisfaction, and demonstrated ROI to executives! skilljar.com/blog/skilljar-…
Cue the confetti! 🎉 Skilljar made the 2022 Inc5000 list for the second year in a row, recognizing America's fastest-growing companies! See our rank and the full list here: hubs.ly/Q01k4YKt0 #Inc5000
Then came the toughest question - where should companies reduce spending? Sadly for our Marketing friends, Marketing budgets were the most likely to be impacted. However, optimistically for the CS world, CS budgets were the least likely to be cut.
The 2022 Customer Education Benchmarks and Trends Report is now available for download! Skilljar gathered feedback from external education professionals to uncover this year's trends on budget, content format, and much more. Download the report today! hubs.ly/Q01fg22G0
We couldn't agree more, Sara! 💙 #CSMAppreciationWeek
Skilljar's CSM team radiates our Customer Focus core value. We appreciate this group of rockstars for always going above and beyond for our customers! #CSMAppreciationWeek
Steve Kerr on today's tragic shooting in Uvalde, Texas.
“Buy low, sell high - but in practice most people will do the opposite” - great advice from Dad back in 2000
We're excited to announce that Skilljar won the Top Rated Award on TrustRadius for Customer Training! Thank you to our customers for their support and thoughtful reviews. Check out what sets Skilljar apart by reading our customer reviews! hubs.ly/Q01b2WtZ0
See how Clever reduced support tickets by 25% and increased their NPS score 15 points with Skilljar! hubs.ly/Q019-9dT0
Markets change Customers come and go Products evolve Values are forever
Proud to be involved with @January_VC. Congrats Maren and Jen!
Proud to be involved with @January_VC. Congrats Maren and Jen!
Good job Duolingo. Makes it more fun to learn Arabic! invite.duolingo.com/BDHTZTB5CWWKS6…
Quality Execution > Execution > Strategy. In practice there is a wide range between each of these steps....
Ann Bordetsky @annbordetsky
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Failure is the absolute worst way to learn something and sadly so many people spend their entire lives under the illusion that failure is the best way to learn anything.
Last night we recognized our Golden Skillet award winners and celebrated all of their accomplishments. Congrats to the incredible teams that are innovating the customer education space and driving value for their customers and organizations! 🏆
My two, personal, all-time favorite Kellblog ledes. kellblog.com #saas #startups
Congrats to the Shopify/Shopify Plus team on a successful launch! At 33 courses and counting, users can find all the resources for starting and growing their brand with Shopify Plus. Check out Shopify Plus Academy for yourself: hubs.ly/Q01pfTTc0
That's a wrap for #Pulse2022! Thank you, Gainsight, for the amazing in-person and virtual event! Our team had a blast connecting with the incredible customer success community.
Boss: How good are you at Power Point? Me: I Excel at it Boss: Was that a Microsoft Office pun? Me: Word
Then came the toughest question - where should companies reduce spending? Sadly for our Marketing friends, Marketing budgets were the most likely to be impacted. However, optimistically for the CS world, CS budgets were the least likely to be cut.
Cynicism: We have a problem, but they don't want to solve it Pessimism: We have a problem, but we can't solve it Optimism: We have a problem, and we can solve it Responsibility: We have a problem. Can I help solve it? Initiative: We have a problem. Here's how I'm solving it
We couldn't agree more, Sara! 💙 #CSMAppreciationWeek
Skilljar's CSM team radiates our Customer Focus core value. We appreciate this group of rockstars for always going above and beyond for our customers! #CSMAppreciationWeek
@MittRomney Or, crazy idea, the legislature could legislate
Steve Kerr on today's tragic shooting in Uvalde, Texas.
17/ You'll spend four years scoffing every time you hear the word "alignment" and then several years obsessing about it. Telltale sign of misalignment: a conversation that balloons in scope, or otherwise feels like it should be much easier.
5/ Use the product. Talk to users. Go too long without direct exposure and you won't have the context you need to have correct thoughts. Find ways like these to get context from the source, not from summaries. Be wary of thinking that relies too much on metrics. Even "at scale".
Thank you @geekwire. Thank you #Seattle. Humbled. Proud. #JustGettingStarted #GeekWireAwards
Congratulations to @remitly for bringing home our "Deal of the Year - IPO’s, Acquisitions & Mega Financings" award! (Special thanks to @wilsonsonsini for also sponsoring this award category) #GeekWireAwards